Que Nguyen
Plano,TX
Summary
Enthusiastic Supply Chain Analyst with a 5+ year trajectory of enhancing supply chain efficiency, mastering inventory control, and fortifying client relationships. Demonstrated expertise in streamlining processes, employing analytical prowess for optimal cost management, and driving significant improvements in logistics and claims handling. Eager to leverage a detail-focused and results-oriented approach in a dynamic new role, aiming to contribute significantly to a forward-thinking organization's success. Motivated and resourceful Supply Chain Specialist with over 5 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Overview
4
4
years of professional experience
Work History
Supply Chain Associate
GENPACT
Dallas
11.2022 - Current
- Coordinate with suppliers to ensure timely delivery of materials and components for production
- Monitor inventory levels and track stock movements to optimize supply chain efficiency
- Analyze demand forecasts and inventory data to identify trends and anticipate supply needs
- Collaborate with cross-functional teams such as procurement, production, and logistics to support supply chain operations
- Maintain accurate records of shipments, inventory levels, and supplier performance metrics
- Assist in the resolution of supply chain issues and discrepancies to minimize disruptions
- Utilize software and systems to manage purchase orders, track shipments, and generate reports for analysis.
- Deals with the return of products from customers for various reasons such as defects, damages, or customer dissatisfaction logistically.
- Managing RMA effectively is essential for maintaining customer satisfaction, reducing costs, and optimizing inventory levels.
- Analyzed historical demand data to forecast future product needs.
- Monitored stock levels, identified shortages, and took corrective action when needed.
- Implement continuous improvement initiatives to streamline processes and reduce costs within the supply chain.
Logistic Coordinator
NESTLE WATERS
Irving
12.2020 - 10.2022
- Streamlined delivery operations, ensuring timely and efficient transportation of goods
- Proactively resolved shipment issues, maintaining robust communication with carriers, suppliers, and customers
- Identified and rectified inefficient logistics processes, resulting in significant cost savings
- Negotiated strategic contracts with carriers, optimizing transportation costs
- Utilized advanced software systems for inventory control, shipment tracking, and data-driven reporting.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Organized and monitored the shipment of products in accordance with customer requiremendeveloping processes for receiving, storing and distributing materials according tots.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Assisted in established procedures.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
Logistic Coordinator
Logistic Plus
Irving
12.2019 - 10.2020
- Spearheaded efficient transportation, distribution, and inventory management for timely goods movement
- Fostered collaboration with suppliers, carriers, and internal teams to optimize processes
- Managed shipment tracking, documentation handling, and resolution of supply chain challenges
- Ensured cost-effective flow of goods from production to delivery, enhancing overall efficiency.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Monitored compliance with safety regulations and quality standards during transport operations.
Education
BBA in Supply Chain Management -
UNIVERSITY OF TEXAS
05.2022
Associate of Science in Science -
RICHLAND COLLEGE
05.2013
Skills
- SAP warehouse management software
- WMS
- Cargo Wise
- R Studio Forecasting
- Inventory control
- Microsoft Office
- Structured programming
- Interpret and communicate quantitative solutions and other information
- Design and evaluate management decision-making processes in business organizations
- Transportation Management
- Supply Chain Optimization
- Warehouse Operations
- Expense Control
- PowerPoint
- Clients, Policies Client, Processes
- Information Updates
- Settlement Negotiation
- Accounting Spreadsheets
- Accounts Payable and Accounts Receivable
- Bank Deposits
- Decision-making, Quality Delivery, Retail
- Documentation, Sales SAP
- Critical Thinking
- Claims Processing
- Regulatory Compliance
- Client Interviewing
- Decision Making
- File and Record Management
- Complex Problem Solving
- Verbal and Written Communication
- Information Confidentiality
- Supply Chain Management
- Logistics Optimization
- Relationship Building
- Customer Service
- Data Analysis
- Process Improvement
- Root Cause Analysis
- SQL
- Supply chain distribution
- Production Scheduling
- Strategic Sourcing
- Logistics Management
- Cost-reduction strategies
- Six Sigma Methodologies
- Purchasing oversight
- Logistics Planning
- Performance Tracking
Timeline
Supply Chain Associate
GENPACT
11.2022 - Current
Logistic Coordinator
NESTLE WATERS
12.2020 - 10.2022
Logistic Coordinator
Logistic Plus
12.2019 - 10.2020
BBA in Supply Chain Management -
UNIVERSITY OF TEXAS
Associate of Science in Science -
RICHLAND COLLEGE