Que Roberts
Aurora,CO
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
5
5
Certificate
Work History
Substitute Teacher, K-12
Kelly Education Services
Aurora , Co
2023.08 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
General Manager of Operations
Western Air Flight Academy
Watkins , CO
2023.04 - Current
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Presented performance and productivity reports to supervisors.
- Contributed to proposal and contract development, negotiations and meetings.
- Supported accident investigations and prepared related paperwork.
- Crafted operations best practices using audits and project management team feedback.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
Certified Flight Instructor
Western Air Flight Academy
Watkins , CO
2021.09 - Current
- Planned classes focusing on instruction, demonstration and work time.
- Evaluated student progress and adjusted learning plans to foster progress.
- Established and communicated clear objectives for lessons and projects.
- Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
- Carried out balanced program of instruction and work time to give students optimal learning experiences.
- Coached students in using video and social media storytelling to improve visual intelligence of projects.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Educated students using customized teaching methods and hands-on curriculum.
- Monitored student performance and offered feedback to support goal achievement.
- Built positive relationships with students, parents, colleagues and administrators.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Diversified presentations with skilled use of technology and audio-visual aids.
- Developed and deployed oral and written assessment strategies for optimal review of student abilities.
- Prepared and administered tests and assessments to track and monitor academic performance.
Education
Bachelor of Science - Aviation Technology
12.2012
- Assistant Coach for the MSU Denver Intercollegiate NIFA Safe Con, Flight Team.
- Vice President: Commercial Space Flight Federation, (junior/Senior years)
- Research: ToBi Eye tracking and Pilot cockpit interaction tracking.
Skills
- Performance Monitoring
- Incidents Management
- Inventory Management
- Workflow Optimization
- Document Control
- Customer Service
- Performance Reporting
- Process Improvement
- Logistics Oversight
- Health and Safety Compliance
- Program Administration
- Organizational Management
- Customer Retention
- Invoice Processing
- Customer Relations Specialist
- Project Management Abilities
- Operations Management
- Troubleshooting and Problem Solving
- Revenue Generation
- Continuous Improvements
- Team Leadership
- Data Management
- Data Evaluation
- Data Archiving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Communicating with Tact and Diplomacy Training - 2007
- Commercial Pilots License with 2000+ hours flight experience - 2015
- Certified Flight Instructor, Western Air Flight Academy - 2021
Timeline
Substitute Teacher, K-12 - Kelly Education Services
2023.08 - Current
General Manager of Operations - Western Air Flight Academy
2023.04 - Current
Certified Flight Instructor - Western Air Flight Academy
2021.09 - Current
Metropolitan State University of Denver - Bachelor of Science, Aviation Technology
- Communicating with Tact and Diplomacy Training - 2007
- Commercial Pilots License with 2000+ hours flight experience - 2015
- Certified Flight Instructor, Western Air Flight Academy - 2021
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