Queanna Johnson
Indianapolis,IN
Summary
- Proven to enhance office efficiency and customer satisfaction at Marion County Sheriff's Department, adept in office administration and fostering positive client relations. Skillfully managed merchandise, ensuring regulatory compliance and boosting sales through meticulous organization and effective communication. Achieved high-performance teams by leveraging strong interpersonal skills and a proactive teamwork attitude.
- Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary
Marion County Sheriff's Department
07.2022 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Assistant
Nanas Childcare & Preschool
02.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Handle meal program documents faxing to appropriate destination.
Inspector
Residence Inn Marriott
01.2019 - 02.2021
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Merchandise Manager
Dollar Tree
01.2016 - 01.2019
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Assembly Line Worker
Subaru of Indiana Automotive Inc.
01.2014 - 12.2015
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Manager
Ricos Pizza
01.2010 - 12.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Cash Handling
- Cash Drops
Education
No Degree - Health Information Technology
Indiana Institute of Technology
Fort Wayne, INHigh School Diploma -
East Chicago Central High School
East Chicago, IN06.2012
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Certification
- First Aid/CPR Certified
Timeline
Secretary
Marion County Sheriff's Department
07.2022 - Current
Assistant
Nanas Childcare & Preschool
02.2021 - Current
Inspector
Residence Inn Marriott
01.2019 - 02.2021
Merchandise Manager
Dollar Tree
01.2016 - 01.2019
Assembly Line Worker
Subaru of Indiana Automotive Inc.
01.2014 - 12.2015
Manager
Ricos Pizza
01.2010 - 12.2013
No Degree - Health Information Technology
Indiana Institute of Technology
High School Diploma -
East Chicago Central High School
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