QUEASHA GILLIAM
Henrico,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Main Street Spa & Wellness Center
2022.08 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Cleaned and sanitized therapy rooms, and restocked supplies to prep for next client and maintain health and safety practices.
- Explained treatment procedures and instructed clients on home care guidelines.
- Scheduled appointments for new and existing clients, factoring in provider availability and scheduling loads.
Intern
Mt. Gilead FGIM
2021.07 - 2022.08
- Social Media Management
- Event coordination
- Create & design merchandise
- Organized social events
Cashier, Sales Floor Associate
Walmart
2016.07 - 2021.06
- Greeted and informed customers of products, fostering positive store experiences
- Maintained inventory and store visual presentation to meet customer needs
- Built and maintained positive working relationships with co-workers.
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Provided efficient and courteous service to customers.
- Resolved and de-escalated issues to address customer concerns.
- Attended training to refresh on current procedures and learn process improvements
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases.
- Processed merchandise returns and exchanges.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Education
Associate of Arts - Visual Arts
Brightpoint Community College
Richmond, VA05.2023
High School Diploma -
Meadowbrook High School
Richmond, VA06.2018
Skills
- Computer Skills
- Microsoft Office
- Mac OS
- Google Drive
- Adobe Creative Suite
- Graphic Design
- Cash Handling (5 years)
- Customer Service
- Customer Experience
- Teamwork and Collaboration
- Strong Organizational Skills
- Appointment Scheduling
- Bookkeeping
- Equipment Sterilization
- Treatment Room Setup & Breakdown
Certification
CPR Certification
Fine Arts
Timeline
Administrative Assistant
Main Street Spa & Wellness Center
2022.08 - Current
Intern
Mt. Gilead FGIM
2021.07 - 2022.08
Cashier, Sales Floor Associate
Walmart
2016.07 - 2021.06
Associate of Arts - Visual Arts
Brightpoint Community College
High School Diploma -
Meadowbrook High School
CPR Certification
Fine Arts
Similar Profiles
Erica LopezErica Lopez
Lead Preop/PAT Nurse, Employee Health Nurse at Memorial Herman Surgery Center Main StreetLead Preop/PAT Nurse, Employee Health Nurse at Memorial Herman Surgery Center Main Street
FELIX ANTHONY RODRIGUEZ JRFELIX ANTHONY RODRIGUEZ JR
Event Coordinator at Main Street Event CenterEvent Coordinator at Main Street Event Center
Meagan AllMeagan All
Marketing and Administrative Assistant at Main Street Prayer CenterMarketing and Administrative Assistant at Main Street Prayer Center