Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

QUEASHA GILLIAM

Henrico,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Main Street Spa & Wellness Center
08.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Cleaned and sanitized therapy rooms, and restocked supplies to prep for next client and maintain health and safety practices.
  • Explained treatment procedures and instructed clients on home care guidelines.
  • Scheduled appointments for new and existing clients, factoring in provider availability and scheduling loads.

Intern

Mt. Gilead FGIM
07.2021 - 08.2022
  • Social Media Management
  • Event coordination
  • Create & design merchandise
  • Organized social events

Cashier, Sales Floor Associate

Walmart
07.2016 - 06.2021
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained inventory and store visual presentation to meet customer needs
  • Built and maintained positive working relationships with co-workers.
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Provided efficient and courteous service to customers.
  • Resolved and de-escalated issues to address customer concerns.
  • Attended training to refresh on current procedures and learn process improvements
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed cash, check and credit cards for customer purchases.
  • Processed merchandise returns and exchanges.
  • Arranged and replenished displays and merchandise racks to maintain store appearance.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Education

Associate of Arts - Visual Arts

Brightpoint Community College
Richmond, VA
05.2023

High School Diploma -

Meadowbrook High School
Richmond, VA
06.2018

Skills

  • Computer Skills
  • Microsoft Office
  • Mac OS
  • Google Drive
  • Adobe Creative Suite
  • Graphic Design
  • Cash Handling (5 years)
  • Customer Service
  • Customer Experience
  • Teamwork and Collaboration
  • Strong Organizational Skills
  • Appointment Scheduling
  • Bookkeeping
  • Equipment Sterilization
  • Treatment Room Setup & Breakdown

Certification

CPR Certification

Fine Arts

Timeline

Administrative Assistant

Main Street Spa & Wellness Center
08.2022 - Current

Intern

Mt. Gilead FGIM
07.2021 - 08.2022

Cashier, Sales Floor Associate

Walmart
07.2016 - 06.2021

Associate of Arts - Visual Arts

Brightpoint Community College

High School Diploma -

Meadowbrook High School

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QUEASHA GILLIAM