Quebec Inge
Loma Linda,CA
Summary
Probation Specialist at Riverside County with strong skills in risk assessment and client advocacy. Utilized trauma-informed approaches to boost youth engagement, resulting in a 30% increase in compliance rates. Expertise in Microsoft Office Suite and problem-solving, dedicated to achieving positive outcomes through strategic case management and effective communication.
Overview
23
23
years of professional experience
Work History
Probation Specialist
Riverside County
Riverside
05.2025 - Current
- Serve as liaison to collateral agencies, including but not limited to the courts, schools, social services, mental health, other treatment providers and local law enforcement agencies; initiate and maintain contact with clients by telephone, program visits, office and virtual interviews, and school and home visits; interview clients to obtain factual information required for the preparation of court reports, advise clients of available services and provide assistance in obtaining appropriate services; instruct and review documents regarding procedures with clients and family members and refer complex questions to Probation Officers; refer clients to psychological, health, medical, and social services providers.
- Monitor and transport non-custody probationers and family members as appropriate to school or various appointments; assist in transporting in-custody detainees; supervise the conduct and behavior of detainees and maintain necessary order and discipline during transport.
- Assist the Probation Officer in updating program materials and information for classes and treatment programs; conduct a variety of in-person or virtual educational classes or programming; monitor classroom conduct; provide guidance and encouragement to maintain appropriate behavior, attitudes and relationships with peers, family members, and school personnel.
- Monitor and evaluate client progress and adherence to court orders or established agreements and provide verbal and written reports to Probation Officers; log appropriate case related information, such as contacts, services provided, and resources used.
- Represent the Probation Department in court as a department liaison or witness to drug test results and the chain of evidence and/or in support of the Probation Officer's recommendations; assist the court by processing post-court referrals to programs; refer clients to services; enroll them in programs; prepare related data for reports.
- Assess the risks and needs of clients upon sentencing or adjudication, release from custody, treatment or placement, or at the direction of a Deputy Probation Officer; research local resources to assist clients in locating employment, housing and community services to help maintain them successfully within the community.
Payroll Specialist
San Bernardino County
San Bernardino, CA
10.2024 - 05.2025
- Preparing, reviewing, and verifying documents relating to the computation, collection, and submission of payroll and/or benefit transactions;
- Explaining personnel and payroll rules and procedures consistent with the County Personnel Rules, collective bargaining agreements, benefit plans, and other employment related guidelines;
- Verifying and adjusting attendance records and time sheets;
- Calculating hourly rates, gross pay, overtime, differentials, and other supplemental pay.
Billings Clerk
Inland Behavioral and Health Services
San Bernardino, CA
07.2019 - 02.2024
- Operates multi-line phones, greets clients, provides answers to the public, and schedules patient intakes and follow-up appointments with the counselors.
- Data entry, collecting, and entering billing forms for all services provided to the clients by the counselors daily.
- Ensures all client information on DPRs is accurate and current for billing purposes.
- Responsible for the opening and closing of all client files promptly.
- Creates and maintains all spreadsheets used to track all billing, as well as maintains all billing documentation for the archive.
- Meets with the CEO, CFO, and director of the program to go over numbers, making sure all billing is accurate at the end of the month to submit to the county.
- Maintains a close working relationship with the Department of Behavioral Health regarding all claims.
Administrative Assistant
Childhelp
Beaumont, CA
06.2016 - 07.2019
- Planned, coordinated, took inventory of, and ordered housekeeping supplies. Manage the deliveries of said supplies.
- Perform routine and high-level clerical and administrative functions such as booking meeting rooms, conducting the intake of new clients, managing and organizing electronic files, greeting visitors, and providing information to the public regarding provided services.
- Provide support to all department heads, including the Executive Director.
- Maintain files and records, as well as providing routine and necessary reports for the leadership team.
- Operate and manage multi-line phones, distribute, and prepare incoming and outgoing mail for various departments.
- File Patient Personal Health records and maintain client charts to ensure compliance with county, state, and peer audits.
Front Office Administrative Assistant
Victor Treatment Centers
San Bernardino, CA
09.2011 - 04.2015
- Plan, coordinated, and directed safety committee and staff events as requested by the Human Resource Manager.
- Perform routine and high-level clerical and administrative functions such as the intake of new clients, scheduling meetings, managing and organizing electronic files, greeting visitors, Medi-Cal eligibility verification, and providing information to the public regarding provided services.
- Compile data, compute fees, and prepare billing service hours for clinical team services rendered, performing a high level of data entry.
- Provide support to the Human Resource Department. Maintained files and records; Verified, tracked, and confirmed bi-weekly payroll for salary and hourly employees, providing routine reports for the leadership team.
- Operate and manage multi-line phones, distribute, and prepare incoming and outgoing mail for various departments.
- File Patient Personal Health records and maintain client charts to ensure compliance with county, state, and peer audits.
Office Assistant II
Phoenix Community Counseling
San Bernardino, CA
04.2010 - 09.2011
- File and Type Correspondence, maintain client charts and records, ensuring HIPAA compliance.
- Provide primary office administrative services and general clerical support for the department, such as client inquiries, answering and directing multi-line phone system, scheduling patient appointments, and verifying insurance coverage for services.
- Duties included verifying data, data entry, and report management.
Office Assistant/Instructional Aide
Odell Young Alternative School
San Bernardino, CA
01.2003 - 05.2010
- Handled customer inquiries and complaints, providing effective communication to disgruntled parents, probation officers, and group home staff.
- Responsible for arranging transportation options for the youth and assisting the teacher with providing academic work for the students. Graded and filed assignments, providing supervision and mentorship.
- Compile, process, and maintain academic records consistent with ethical, legal, and regulatory standards.
Education
BA - Criminal Justice
California State University
San Bernardino, CA12-2024
Case Management Certificate - Human Services
San Bernardino Valley College
San Bernardino, CA05-2022
AA - Human Services
San Bernardino Valley College
San Bernardino, CA05-2022
Medical Billing and Coding Certificate -
Summit Career College
San Bernardino, CAGeneral Education Diploma -
San Bernardino High School
San Bernardino, CASkills
- Youth and parent engagement
- Trauma-informed support
- Substance abuse intervention
- Microsoft Word, Excel, PowerPoint, and Publisher proficiency
- Project management expertise
- Medical billing and coding
- Database management skills
- Insurance verification and eligibility tracking
- Simon, Restrak, and myAvatar database knowledge
- Risk assessment techniques
- Case management strategies
- Client advocacy practices
- Effective communication skills
- Problem-solving abilities
Timeline
Probation Specialist
Riverside County
05.2025 - Current
Payroll Specialist
San Bernardino County
10.2024 - 05.2025
Billings Clerk
Inland Behavioral and Health Services
07.2019 - 02.2024
Administrative Assistant
Childhelp
06.2016 - 07.2019
Front Office Administrative Assistant
Victor Treatment Centers
09.2011 - 04.2015
Office Assistant II
Phoenix Community Counseling
04.2010 - 09.2011
Office Assistant/Instructional Aide
Odell Young Alternative School
01.2003 - 05.2010
BA - Criminal Justice
California State University
Case Management Certificate - Human Services
San Bernardino Valley College
AA - Human Services
San Bernardino Valley College
Medical Billing and Coding Certificate -
Summit Career College
General Education Diploma -
San Bernardino High School