Quechener Corgelas
Miami
Summary
Seasoned professional with a proven track record at Town Park, enhancing operational efficiency and customer satisfaction. Expert in parking management and problem-solving, adept at motivating employees and ensuring vehicle safety. Demonstrated success in improving service delivery, leading to increased patron loyalty and operational excellence.
Overview
10
10
years of professional experience
Work History
Valet Attendant Supervisor
Town Park
03.2021 - 11.2023
- Optimized workflow with well-organized shift schedules and clearly communicated responsibilities.
- Improved customer satisfaction by ensuring efficient valet services and addressing concerns promptly.
- Incrconstructive feedback during evaluations.
- Streamlined parking operations for increased efficiency and reduced wait times for guests.
- Collaborated with hotel management to develop strategies that improved guest experiences while maintaining operational excellence.
- Coordinated with security personnel to maintain a safe environment for both guests and employees.
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills that led to increased loyalty from patrons.
Customer Service
PenFed Credit Union
10.2018 - 01.2021
- Strengthened company reputation by delivering exceptional customer service and support.
- Provided exceptional customer service by addressing client inquiries promptly.
- Provided exceptional customer service, resolving client concerns promptly and professionally.
- Resolved issues and maintained customer service standards.
- Managed customer service operations, including taking orders and resolving complaints.
- Educated employees on register use, merchandising, and customer service.
- Drove excellence in customer service while overseeing department functions.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided exceptional customer service and consistently performed quality services.
- Collaborated with team members to ensure seamless customer service experiences.
Delivery Driver
Amazon
09.2016 - 02.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Front Desk Agent
BagsToGoEnterprise
04.2014 - 07.2016
- Collected deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
North Miami Senior High School
Miami, FL05.2016
Skills
- Employee motivation
- Parking management
- Incident reporting
- Policy enforcement
- Vehicle safety
- Basic maintenance
- Operational procedures
- Customer service
- Problem-solving
Timeline
Valet Attendant Supervisor
Town Park
03.2021 - 11.2023
Customer Service
PenFed Credit Union
10.2018 - 01.2021
Delivery Driver
Amazon
09.2016 - 02.2019
Front Desk Agent
BagsToGoEnterprise
04.2014 - 07.2016
North Miami Senior High School
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