- Gardening
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Blogging/Vlogging
- Photography
- Yoga
- Fashion and Style
- Dancing
- Outdoor Recreation
- Interior Design
- Acting and Theater
- Mindfulness Practices
- Music
- Personal Development and Self-Improvement
Quecyon C.S. Lee
Cleveland,OH
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Leveraged business intelligence and effective communication to drive results, demonstrating adaptability and a self-motivated work ethic. Achieved significant improvements in operational efficiency and customer retention, embodying reliability and energetic enthusiasm.
Overview
14
14
years of professional experience
Work History
Sales Agent
Fred Loya Insurance Company
05.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Traveling Hospitality Agent
Upshift
01.2022 - 04.2024
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Enforced provision of services in line with company standards.
- Coordinated with vendors to get prompt delivery of hospitality services.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Staff Recruiter
Dental Dynamic
01.2020 - 05.2020
- Contributed significantly to the overall success of the talent acquisition team through collaborative efforts and sharing best practices with fellow recruiters.
- Enhanced candidate pool by implementing innovative sourcing techniques and utilizing diverse recruitment channels.
- Partnered closely with HR teams on various projects related to talent management, retention strategies, and employee engagement efforts.
- Improved candidate experience through timely communication and transparent hiring practices.
- Conducted thorough pre-screening interviews, ensuring only qualified candidates were presented to hiring managers.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Sales Agent Representative
S & P DATA
07.2019 - 01.2020
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Retention Specialist
ExactCare Pharmacy
02.2018 - 07.2019
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements.
- Enhanced operational efficiency by automating routine follow-up communications, allowing more focus on high-impact interactions.
Shift Manager
Arbys Resturant
11.2014 - 02.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
Assistant Manager of Operations
Burger King
08.2011 - 11.2014
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
Education
High School Diploma -
LIFESKILLS CENTER NE
Cleveland, OH06-2011
Skills
- Punctual and reliable
- Business intelligence
- Willingness to learn
- Energetic and enthusiastic
- Team development
- Self-motivated work ethic
- Effective leader
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
Interests
Timeline
Sales Agent
Fred Loya Insurance Company
05.2024 - Current
Traveling Hospitality Agent
Upshift
01.2022 - 04.2024
Staff Recruiter
Dental Dynamic
01.2020 - 05.2020
Sales Agent Representative
S & P DATA
07.2019 - 01.2020
Retention Specialist
ExactCare Pharmacy
02.2018 - 07.2019
Shift Manager
Arbys Resturant
11.2014 - 02.2018
Assistant Manager of Operations
Burger King
08.2011 - 11.2014
High School Diploma -
LIFESKILLS CENTER NE
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