Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Queeee May Poli

Redding,CA

Summary

Dynamic Office Manager at Shasta Meadows Wellness Center with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in organizational strategies and staff management, I successfully implemented efficient filing systems and improved client feedback processes, resulting in significant service enhancements. Committed to maintaining confidentiality and fostering strong client relationships.


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

3
3
years of professional experience

Work History

Office Manager

Shasta Meadows Wellness Center
11.2022 - 06.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

TMS Technician

Shasta Meadows Wellness Center
01.2022 - 06.2025
  • Supported continuous improvement initiatives within the clinic by suggesting process improvements based on hands-on experience with patients and equipment.
  • Displayed exceptional attention to detail in documenting patients'' treatment progress, facilitating effective communication among all members of the healthcare team.
  • Ensured patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
  • Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
  • Provided exceptional customer service throughout all stages of the TMS experience, fostering strong relationships with patients and their families.
  • Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
  • Maintained accurate patient charts and medical records.
  • Cared for patients by providing personal assistance and ambulation.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Maintained accurate records of each treatment session, ensuring that all data was available for future reference or research purposes.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Instructed patients in at-home care and continued treatments.

Education

Bachelor of Science - Nursing

Asian College of Technology
PHILIPPINES

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Scheduling and calendar management
  • Customer relations
  • Data entry
  • Scheduling
  • Staff management
  • Employee supervision
  • Staff hiring

Timeline

Office Manager

Shasta Meadows Wellness Center
11.2022 - 06.2025

TMS Technician

Shasta Meadows Wellness Center
01.2022 - 06.2025

Bachelor of Science - Nursing

Asian College of Technology

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Queeee May Poli