Aimee Queen
Cuyahoga Falls,OH
Summary
Hardworking Patient Care Coordinator bringing 9 years of experience in healthcare. Expertise includes practice administration, insurance verification and program development. Excellent consensus builder with successful record of reaching positive patient care solutions.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator II
Hanger Clinic: Prosthetics & Orthotics
Akron, OH
03.2021 - 10.2025
- Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with clinicians to create and follow many types of careplans
- Managed prescriptions by sending electronic requests for new services.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Certified HIPAA compliance
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Reviewed medical charts and served as liaison between patient, doctor and hospital. Followed each step of patient care and made proactive adjustments to avert issues.
- Created and implemented shipping and receiving workflow, to include obtaining purchase orders and inventory data collection.
- Triaged hospital calls through patient tracker to the on call team.
- Worker Compensation
- Provided face to face financial counseling and collected payments.
- Upheld confidentiality requirements and regulatory compliance guidelines to meet industry requirements
- Coordinated insurance verification procedures, reviewed CCO tasks to resolve denials and facilitate patient access to services. Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Streamlined appointment scheduling workflows, enhancing efficiency and reducing wait times for patients.
- Compiled weekly reports to communicate with leadership and led team meetings to audit patient accounts.
Front Desk Receptionist
Bedford Chiropractic And Rehabilitation
Bedford , OH
11.2020 - 02.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Administrative Assistant
Blanda Orthopedic And Rehabilitation
Akron, OH
02.2019 - 10.2020
- Assisted in management of orthopedic surgery clinics in both inpatient and outpatient settings.
- Monitored patient health condition after surgery by coordinating follow-up meetings with patient.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored Dr. Blanda's work calendar and scheduled appointments, meetings and travel.
Education
Associates Of Applied Science - Healthcare Administration
Brown Mackie College Akron
Akron, OH09.2015
Bachelor's Of Fine And Applied Arts - Graphic Design
University of Akron
Akron, OH05.2007
Skills
- Patient outcomes
- Patient satisfaction
- Scheduling
- Certified HIPAA compliance
- Multi-line telephone systems
- Insurance Knowledge
- Patient Records Management
- Claims handling and coverage verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Coordinator II
Hanger Clinic: Prosthetics & Orthotics
03.2021 - 10.2025
Front Desk Receptionist
Bedford Chiropractic And Rehabilitation
11.2020 - 02.2021
Administrative Assistant
Blanda Orthopedic And Rehabilitation
02.2019 - 10.2020
Associates Of Applied Science - Healthcare Administration
Brown Mackie College Akron
Bachelor's Of Fine And Applied Arts - Graphic Design
University of Akron
Accomplishments
- Supervised team of staff members.
Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Languages
English
Full Professional