Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Queen Andre

7906 Lighthouse Way,NC

Summary

Performance-oriented Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Domestic and International Sales

American Airlines
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Accounts Coordinator

Delaware North
11.2019 - 03.2020
  • Improved cash flow management by proactively monitoring and collecting outstanding client balances.
  • Reduced invoice discrepancies by meticulously reviewing and reconciling vendor statements.
  • Developed an effective filing system for tracking invoices and payments that led to an easier retrieval of documents during audits or management reviews.
  • Assisted in budget preparation and analysis to help guide informed business decisions.
  • Facilitated communication between departments, fostering stronger collaboration on financial matters.
  • Provided ongoing support to finance team members during peak periods or staff absences, ensuring continuity of operations without sacrificing quality or timeliness of deliverables.
  • Served as a key point of contact for both internal and external stakeholders, addressing inquiries and resolving issues related to accounts payable and receivable matters promptly and professionally.
  • Streamlined month-end closing procedures, reducing time spent on manual entries and data validation efforts.
  • Prepared monthly bank reconciliations, identifying and resolving discrepancies promptly.

Administrative Operations Assistant

The Osbourne Group 007
01.2019 - 11.2019
  • Reduced operational costs with careful budget management and resource allocation.
  • Maintained accurate records of employee attendance, vacation time, and personal days for payroll processing.
  • Assisted executives with contract negotiations by drafting agreements, researching relevant regulations, and ensuring compliance with internal policies.
  • Coordinated complex travel itineraries for multiple team members, taking into account individual preferences while adhering to budget constraints.
  • Supported executive team members by managing calendars, scheduling appointments, and organizing travel arrangements.
  • Implemented new office policies that resulted in increased efficiency across departments.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Sales Advisor Specialist

Nordstrom Rack
11.2015 - 07.2017
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

CERTIFICATE EXTENDED SCHOOL

Harvard University
Cambridge, MA
05.2019

Bachelor of Science - PRE LAW

North Carolina A & T State University
Greensboro, NC
06.2016

High School Diploma -

NORTH CAROLINA
Monroe, NC
06.2010

Skills

  • Growth Strategies
  • Negotiation expertise
  • Sales Presentations
  • Event Management
  • Multilingual Proficiency
  • Salesforce
  • Proposal Development
  • Operations Management
  • Customer Complaint Resolution
  • Employee Retention
  • Operating Procedures and Policies
  • Profitability Assessments
  • Business Needs Assessment
  • Account Acquisition

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • Presidential Campaign 2008 and 2012
  • The Osbourne Group 007

Certification

Harvard University Extended School

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Limited Working

Timeline

Domestic and International Sales

American Airlines
03.2022 - Current

Accounts Coordinator

Delaware North
11.2019 - 03.2020

Administrative Operations Assistant

The Osbourne Group 007
01.2019 - 11.2019

Sales Advisor Specialist

Nordstrom Rack
11.2015 - 07.2017

CERTIFICATE EXTENDED SCHOOL

Harvard University

Bachelor of Science - PRE LAW

North Carolina A & T State University

High School Diploma -

NORTH CAROLINA
Queen Andre