Summary
Overview
Work History
Education
Certification
Assessments
Personal Information
Timeline
Generic

Queen Clark

Southampton,NY

Summary

Goal-driven and proactive professional with a strong background in bookkeeping and payroll administration. Seeking a position to leverage skills in data entry, financial analysis, and budget management for contributing to the success of a growing business. Proven track record of accuracy and attention to detail, confident in efficiently handling financial tasks and ensuring compliance with regulations. Dedication to delivering high-quality work and ability to adapt quickly to changing priorities make an asset to any team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Full Charge Bookkeeper

Buildlabs
06.2024 - 09.2024
  • Managing accounts payable and accounts receivable
  • Reconciling cash, bank accounts and revenues
  • Maintaining an accurate general ledger, making adjustments as needed
  • Creating journal entries for all accounts, including fixed assets
  • Monitoring the business' cash flow
  • Issuing invoices to and collecting payments from customers
  • Preparing tax returns and monthly and quarterly financial statements
  • Remitting payroll, income, sales and use taxes
  • Processing employees' timesheets and managing payroll
  • Supervising accounting staff, such as payroll clerks, billing clerks or payables clerks
  • Collecting information for auditing purposes

Office Administrator/Manager

Sentara Martha Jefferson Hematology and medical oncology Association
09.2019 - 06.2024
  • Support company operations by maintaining office systems and supervising staff
  • Maintain office services by organizing office operations and procedures, preparing payroll, managing correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
  • Define procedures for retention, protection, retrieval, transfer, and disposal of records
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Establish standards and procedures, measuring results and making necessary adjustments
  • Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends
  • Maintain office staff by recruiting, selecting, orienting, and training employees
  • Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Manage our clinical and administrative staff and procedures
  • Have in-depth knowledge of healthcare regulations and medical terminologies
  • Be responsible for creating employee work schedules, monitoring budgets, maintaining patient records, and ensuring compliance with state laws and regulations
  • Be professional and courteous, with excellent written and verbal communication skills
  • Monitor the Dr.'s schedules and ensure patients are called for follow-up appointments
  • Inform employees of new policies and other changes
  • Coordinate with Doctors, Nurses, and other healthcare professionals to identify their issues and needs
  • Respond to questions from doctors, employees, and patients in a timely manner
  • Ensure all departments comply with the current healthcare laws, regulations, and policies
  • Ensure employees are delivering the best care and customer service to all Patients
  • Responsibility to confirm all co-pays are collected from the Patients
  • Reviewing patient information: Reviewing medical history, insurance coverage, and eligibility
  • Processing requests: Receiving and monitoring requests for authorizations and referrals
  • Communicating: Contacting referring physicians, insurance companies, and other parties for information
  • Completing documentation: Inputting new patient information, updating systems, and completing billing documentation
  • Prioritizing: Prioritizing authorizations by urgency
  • Securing information: Protecting patient information
  • Providing counseling: Offering financial counseling for procedures and surgeries
  • Supporting management: Reporting to a manager and communicating information to them
  • Coordinates and schedules surgeries, follow-up appointments as designated by physicians
  • Interacts with patients', physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information
  • Coordinates processes and routes all paperwork as required to meet physician and facility requirements
  • Ensures efficient telephone communication
  • Documents work processes as required
  • Follows all written protocols and procedures of the Clinic
  • Demonstrates courtesy and helpfulness toward patients and their families
  • Must be able to recognize and respond appropriately to urgent/emergent situations per protocols
  • Establish and maintain effective working relationships with physicians, staff, and management
  • Books surgeries based on physician volume maintaining appropriate standard turn-around times
  • Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals
  • Follow established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment
  • Adhere to policies regarding safety, confidentiality and HIPPA guidelines
  • Processing payroll: Ensuring payroll is completed accurately and on time, and in compliance with company requirements
  • Maintaining payroll records: Keeping confidential documents that contain information about employee wages
  • Ensuring compliance: Making sure the payroll system follows all relevant laws, regulations, and company policies
  • Managing benefits and insurance: Administering employee benefits and insurance plans
  • Responding to inquiries: Addressing payroll-related questions from employees and management
  • Preparing reports: Preparing payroll tax returns and reports for management on payroll costs
  • Developing policies and procedures: Developing and implementing payroll policies and procedures
  • Coordinating with other departments: Working with finance and HR departments to process payroll for new employees
  • Accounting and bookkeeping: Maintaining ledgers, recording transactions, and preparing financial statements
  • Payroll: Processing payroll and timesheets
  • Taxes: Preparing tax returns and estimating taxes
  • Auditing: Assisting with year-end audits
  • Reconciling accounts: Reconciling bank and credit card accounts
  • Reporting: Providing regular reports to help the company make decisions
  • Managed all bookkeeping functions for a mid-sized retail company with $5 million annual revenue
  • Processed accounts payable and receivable, ensuring timely payments and collections
  • Reconciled bank statements monthly, maintaining accurate financial records
  • Prepared and submitted payroll taxes accurately and on time
  • Generated monthly financial reports, including profit and loss statements and balance sheets
  • Streamlined accounts payable process by 20%, resulting in reduced processing time and improved vendor relations
  • Implemented new accounting software for increased efficiency and data accessibility

Patient Access Supervisor

Sentara Martha Jefferson Hospital
10.2015 - 09.2019
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Responsible for charge and payment entry within Electronic Health Record
  • Coordinates and clarifies with providers, when necessary, on information that seems incomplete or is lacking for proper account/claim adjudication
  • Responsible for correcting, completing, and processing claims for all payer codes
  • Analyze and interpret that claims are accurately sent to insurance companies
  • Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and Commercial insurance companies on unpaid insurance accounts identified through aging reports
  • Process appeals online or via paper submission
  • Assist in reconciling deposit and patient collections
  • Assist with billing audit related information
  • Process refund requests
  • Attend provider meetings/ workshops when needed
  • Communicate with billing and credentialing coordinator to identify and resolve audit review issues
  • Process billing calls and questions from patients and third party carriers
  • Answer/respond to correspondence related to patient accounts
  • Is available to answer billing and changes related inquiries by patients, staffs, Managed Care Organization, etc
  • Communicate daily with internal and external customers via phone calls and written communications
  • Identify trends, and carrier issues relating to billing and reimbursements
  • Report findings to Team Lead and/or Supervisor
  • Research, record findings, and communicates effectively with Manager to achieve optimum performance
  • Pursue and participate in education to remain current with changes in the Healthcare industry
  • Maintain patient confidence and protects medical office operations by keeping patient information confidential
  • Contribute to team effort by accomplishing related results as needed
  • Promote effective working relations and work effectively as part of a team to facilitate the department's ability to meet its goals and objectives
  • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to insure a professional, responsible and courteous environment
  • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed

Radiology Scheduling Supervisor

The Johns Hopkins Hospital
06.2009 - 10.2015
  • Provide rotational duties to include greeting patients, answer additional phone lines and obtaining prescriptions for procedures when needed
  • Adhere to scheduling guidelines for gathering required exam information and conveying restrictions
  • Enter data into the computer and processes requisitions to confirm data entry
  • Operate multi-line phone system and ACD telephone software
  • Follow scripted radiology format accurately and completely
  • Enter information into the RIS system
  • Complete appropriate forms
  • Follow up on any incomplete or inaccessible information to assure a completed record
  • Review all imaging resources on a daily basis for open slots and potential scheduling errors
  • Enter prescriptions into the document scanner
  • Participate in the training of new scheduling staff
  • Schedule exams accurately, both automatically and manually, for all radiology modalities
  • Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized
  • Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary
  • Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity
  • Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days
  • Assist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns
  • Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient
  • Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable
  • Assign accounts deemed un-collectible to external collection agencies on a monthly basis
  • Document all actions taken on a patient account
  • Review on-line account history and EOB's to ensure all payers have been billed and to validate the accuracy of payments and adjustments posted
  • Complete forms, upload, scan, or fax documents as required for patient appointment
  • Follow up on any incomplete or inaccessible information to assure a completed record
  • Obtains, verifies and corrects registration information of new and existing patients
  • Mail new patient packets prior to scheduled appointment and handle medicine refill requests
  • Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries
  • Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs
  • Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols
  • Complete follow-up on unpaid account balances
  • Contact guarantors, third party payors, and/or other outside agencies for payment of balances due
  • Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness
  • Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care
  • Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc., to bring the account balance to zero
  • Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc
  • To bring balance to zero
  • Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions
  • Performs in accordance with system-wide competencies/behaviors
  • Performs other duties as assigned

Education

Certified in Bookeeper -

Penn Foster
09.2012

Certificate in Medical Billing & Coding -

Tidewater Community College
Richmond, VA
06.2008

Certified Human Resources Management - Human Resource Management

San Francisco State University
San Francisco, CA
02.2006

Bachelors in Science - Healthcare Administration and management

Elizabeth City State University
Elizabeth City, NC
09.2003

Certification

  • Medical Billing Certification
  • SHRM Certified Professional
  • CASAC
  • Certified Bookkeeper
  • Professional In Human Resources
  • Certified Professional Coder
  • Medical Coding Certification
  • RHIT
  • AHIMA
  • Certified Medical Assistant

Assessments

  • Case management & social work, Proficient, 05/01/24
  • Medical billing, Proficient, 06/01/24
  • Supervisory skills: Motivating & assessing employees, Proficient, 07/01/24
  • Time management skills, Proficient, 07/01/24
  • Customer focus & orientation, Proficient, 06/01/24
  • Food service: Customer situations, Proficient, 06/01/24
  • Spreadsheets with Microsoft Excel, Proficient, 09/01/24
  • Managing accounts in QuickBooks, Proficient, 05/01/24

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Full Charge Bookkeeper

Buildlabs
06.2024 - 09.2024

Office Administrator/Manager

Sentara Martha Jefferson Hematology and medical oncology Association
09.2019 - 06.2024

Patient Access Supervisor

Sentara Martha Jefferson Hospital
10.2015 - 09.2019

Radiology Scheduling Supervisor

The Johns Hopkins Hospital
06.2009 - 10.2015

Certified in Bookeeper -

Penn Foster

Certificate in Medical Billing & Coding -

Tidewater Community College

Certified Human Resources Management - Human Resource Management

San Francisco State University

Bachelors in Science - Healthcare Administration and management

Elizabeth City State University

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Queen Clark