Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Queen Collins

Las Vegas

Summary

I am a team player , very hard and dedicated worker always on time to work never late I love to work overtime , I am able to type 65+ wpm I am very helpful in any aspect I can to help my team manage daily and monthly achievement goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Virgin Hotels
Las Vegas
03.2025 - Current
  • Receive internal and external calls to answer questions, direct calls or provide general information
  • Meet department standards regarding dialogue and customer courtesy
  • Provide accurate information to appropriate authorities/departments during emergencies
  • Assist in-house guests with all requests and challenges including but not limited to engineering challenges, housekeeping needs and general questions
  • Answer internal phone calls from food and beverage outlets with questions regarding charging privileges, room service amenities, and pre-authorization of charges.
  • Process guest departure requests, including settling the bill, arranging, and posting late check-out fee, and finalizing departure requests such as emailing or faxing the guest's folio
  • Perform other duties as assigned

Relationship Manager

BARCLAYS BANK
Henderson
06.2021 - 12.2024
  • My role here at Barclays Bank is to take inbound and escalation calls, make call backs to unhappy customers and satisfied the customers to the best of my capability giving excellence on every single call, first call resolution never leaving a customer off the phone unhappy, staying compliant with all rules and regulations while also maintaining and establishing my monthly goal each and every month and proudly succeeding.
  • I also help out with time cards when needed and with new hire training when a new hire needs help on a phone call or if a new hire needs to do side by sides.
  • I take payments by phone and also go over APR rates with customers I am able to lower APR if system allows here at Barclays I strive to do my best each and everyday as a relationship manager BA2 employee.

Customer Service Representative

Foundever
Las Vegas
04.2024 - 05.2024
  • Company Overview: At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products.
  • Temporary part-time CSR.
  • All calls are inbound calls only - no cold calling.
  • At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products.

Collections Specialist

AGR GROUP INC
Henderson
12.2023 - 02.2024
  • Company Overview: At AGR Group, we are a leading energy sales, marketing broker company dedicated to helping businesses optimize their energy costs.
  • Part Time On Call-Energy Enrollment Representatives to join our team.
  • At AGR Group, we are a leading energy sales, marketing broker company dedicated to helping businesses optimize their energy costs.

Admin Coordinator

OPTUM CARE MEDICAL GROUP
Las Vegas
10.2018 - 06.2021
  • Manage administrative intake of members.
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers.
  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review.
  • Handle resolution/inquiries from members and/or providers.

Front End Collector-30 to 60 Day Accts

Consumer Portfolio Services
11.2014 - 09.2018
  • Back End Collector-90 to 120 accts and customer service department.
  • Customer Service taking inbound and outbound calls handling all customers questions or problems with their account.
  • Collecting 90 percent of my que to hit goal each month.
  • Dialer.
  • Handling inbound and outbound calls.
  • Collecting to bring account current.
  • Updating customers address phone # etc.
  • Skip tracing.

Collecting on Consumer Loans

The College Network
01.2014 - 11.2014
  • Collecting on accounts that is 60-90 days past due to bring current.
  • Take Inbound and Outbound calls over 250+ calls a day.

Collection Specialist

NCO Financial System Inc
08.2013 - 01.2014
  • Government Collections.
  • Meeting and exceeding monthly/daily goals.
  • Collecting on traffic tickets/fines/Citations.
  • Giving 100% in Customer Service.
  • Help management with accounts and paperwork.

HSBC
Las Vegas
01.2012 - 07.2013
  • Responsible for fielding inbound calls from customers.
  • Answering questions, providing an unmatched customer experience.
  • Handling customer concerns through one call resolution.
  • Assure speedy resolution of issues utilizing all available channels.
  • Responsible for delivering high quality servicing while promoting the utilization of products as well as our rewards services and to promote loyalty.
  • Data entry of customer information and transactions.
  • Collections.
  • Customer Service/Sales.

CSR-Part Time

Pizza Hut
Las Vegas
06.2009 - 03.2012
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • I also cook and answer phones and did night prep for the following day.

Teller

Bank Of America
Las Vegas
07.2011 - 01.2012
  • Handling deposits and withdrawals, also change money, cash checks, sell traveler's checks and money orders and collect loan and utility bill payments.
  • Tellers also may be called upon to sell other bank services to customers.
  • Must process financial transactions with a high degree of accuracy.
  • Be able to communicate effectively with customers and inspire confidence that they are skilled enough to take care of customer assets and needs.
  • Data entry of customer information and transactions.

Education

High school diploma -

Valley High School
Las Vegas, NV
06.2011

Skills

  • Medical office experience
  • ICD-10
  • Medical terminology
  • Phone etiquette
  • Office management
  • Microsoft Office
  • Microsoft Word
  • Excel
  • PowerPoint
  • Google Docs
  • Financial Services
  • Inside sales
  • CPT coding
  • Supervising experience
  • Leadership
  • Medicare
  • Insurance Verification
  • Anatomy knowledge
  • Medical billing
  • Medical Records
  • Administrative experience
  • Communication skills
  • Gastroenterology
  • Banking
  • Clerical experience
  • Analysis skills
  • Computer skills
  • ICD coding
  • Organizational skills
  • Medical collection
  • Home health

Certification

  • Certified Notary Public
  • Certified Coding Associate
  • Medical Billing Certification
  • Real Estate License
  • Certified Coding Specialist
  • Medical Coding Certification
  • LPN

Timeline

Front Desk Receptionist

Virgin Hotels
03.2025 - Current

Customer Service Representative

Foundever
04.2024 - 05.2024

Collections Specialist

AGR GROUP INC
12.2023 - 02.2024

Relationship Manager

BARCLAYS BANK
06.2021 - 12.2024

Admin Coordinator

OPTUM CARE MEDICAL GROUP
10.2018 - 06.2021

Front End Collector-30 to 60 Day Accts

Consumer Portfolio Services
11.2014 - 09.2018

Collecting on Consumer Loans

The College Network
01.2014 - 11.2014

Collection Specialist

NCO Financial System Inc
08.2013 - 01.2014

HSBC
01.2012 - 07.2013

Teller

Bank Of America
07.2011 - 01.2012

CSR-Part Time

Pizza Hut
06.2009 - 03.2012

High school diploma -

Valley High School

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Queen Collins