Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Queen David

Queen David

Plano,TX

Summary

Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Organized and dependable candidate successful at managed multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of a management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Customer Service Director

Queencapella Wellness Empire
Woodmere, NY
09.2018 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty..
  • Followed through with client requests to resolve problems.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Created customer support strategy to increase customer retention.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collaborated with sales and marketing department to improve customer service processes and support structures company-wide.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Contacted existing and prospective customers by phone and email on consistent basis, which resulted in regularly surpassing 3 weeks sales targets.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Medical Representative

USA Vein Clinics & Vascular Centers
Valley Stream, NY
10.2020 - 08.2022
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Tested and recorded blood glucose levels.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Completed and filed financial documentation for accounting purposes.
  • Safeguarded medical records and patient data in accordance with HIPAA protocols.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Developed new business by networking with prospects and valuable to over 40 customers.
  • Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
  • Recognized trends within territory and industry to create proactive plans.

Sales Representative

New York Sports Club
Woodmere, NY
08.2016 - 01.2018
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering consultation on products and services and applying customer service and up selling techniques.
  • Handled over 53 customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Executed direct sales from manufacturers to 49 customers to improve profitability within retail environment.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Liaised with 50 customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Set up calendar with over 100 customer birthdays and other special events for personal touch.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Therapy Assistant Coordinator

Service For Children Therapy
Queens, NY
02.2015 - 07.2016
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Counseled up to 21 patients weekly, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Tracked progress according to goals for interventions.
  • Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Maintained and updated patient records, changes in service plans, and treatment reports.
  • Assisted in coordination of mental health support services provided by care team.
  • Delivered mental health support for female patients suffering from postpartum depression and generalized anxiety disorder.
  • Improved operations through consistent hard work and dedication.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked with customers to understand needs and provide excellent service.

Education

Bachelor of Science - Health Sciences

Purdue University
West Lafayette, IN
09.2023

Associate Degree in Nutrition -

Institute For Integrative Nutrition
Manhattan, NY
10.2021

Diploma - Health And Wellness

The American Academy of Personal Training
New York, NY
07.2017

Associate of Science - Medical Assisting

Mandl School
New York, NY
06.2015

Skills

  • Medical Coverage
  • Precautionary Measures
  • Promotions Planning
  • Influencing Decisions
  • Product Demonstrations and Presentations
  • Customer Records
  • Sales Reporting
  • Customer Needs Analysis
  • Customer Communication
  • Available to Travel
  • Collaborative Team Work
  • Customer Retention

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Barbara Corcoran

Timeline

Medical Representative

USA Vein Clinics & Vascular Centers
10.2020 - 08.2022

Customer Service Director

Queencapella Wellness Empire
09.2018 - Current

Sales Representative

New York Sports Club
08.2016 - 01.2018

Therapy Assistant Coordinator

Service For Children Therapy
02.2015 - 07.2016

Bachelor of Science - Health Sciences

Purdue University

Associate Degree in Nutrition -

Institute For Integrative Nutrition

Diploma - Health And Wellness

The American Academy of Personal Training

Associate of Science - Medical Assisting

Mandl School
Queen David