Queen Ealy
Issaquah,WA
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated my commitment to improving patient satisfaction and streamlining office operations for an efficient workflow.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist II
Harborview Women's Clinic
Seattle, WA
09.2024 - Current
- Collected co-pays at time of visit according to office policy.
- Maintained strict confidentiality when dealing with sensitive information.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Scheduled appointments and managed patient records using electronic health record software.
- Greeted patients upon arrival and verified patient information.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Collaborated with clinical and administrative staff to meet patient needs.
Registered Dental Assistant
Issaquah Highlands Dental Group
Issaquah, WA
09.2023 - 07.2024
- Maintain a clean, sterile, and cheerful environment where your patients feel comfortable and at the direction of the dentist, complete x-rays and intra-oral pictures of patients as appropriate.
- Sterilizing and disinfecting instruments, equipment, and operatories in accordance with the American Dental Association guidelines while maintaining strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, HR policies and practices)
- Assisting the dentist as necessary to gain the patient’s commitment for the best possible treatment with urgency.
Med Tech/Caregiver
Cogir Assisted Living
Seattle, WA
05.2023 - 08.2023
- Assist in activities of daily living, including bathing, dressing, grooming, toileting, and transferring, while following community protocol, licensing regulations, and guidelines
- Prioritize independence first
- Provide emotional support to the residents with compassionate care, engagement, and companionship.
- Promote open communication between healthcare professionals, families, residents, and staff.
- Chart medical related notes for each individual resident
Data Management Specialist
Boeing
Seattle, WA
11.2020 - 09.2021
- Initiated contact tracing investigations by entering the request data into Service Now from health care interview notes as well as notify employee's manager that employee is on company issued quarantine by email with effective quarantine date.
- Determined if a source case needs to be created in the MIS ID tracker or if current case need to be updated.
- Categorized case as source case, close contact to positive case, high risk contact to test pending. Updated case information into MIS ID Tracker (including accurate entry of date of symptoms, last day onsite, test date, quarantine dates, contact tracing requirements, etc).
- Entered close contacts into MIS ID Tracker after notification from contact tracing team.
- Received case updates and entered records into MIS ID Tracker.
- Received reports of test results from health care staff. Assess and categorize case (e.g., asymptomatic testing pending to positive result, high risk contact to positive result).
- Determined if employee eligible for RTW for non-complex case.
- Notified by manager of ee cleared to return to work via email with date
- Evaluated close contact by record review.
- Reviewed escalation emails from WorkLife care Team and problem solve (e.g., questions from managers / employees to clarify quarantine dates)
Patient Service Specialist II
Harborview Eye Institute
02.2019 - 03.2020
- Greeted patients and families, while ensuring a positive and professional impression.
- Advocated for patients by located appropriate staff members and waiting areas.
- Answered patient calls, schedule appointments in a timely matter for patients.
- Verified insurance for patient appointments.
- Located records for incoming new patients.
- Reviewed referrals and schedule with appropriate providers, also arranging appropriate transportation for patient's needs.
- Abided by all HIPAA laws and regulations.
Front End Assistant
Costco Wholesale
Seattle, WA
11.2016 - 10.2019
- Provided individualized attention to customers without delay and addressed and followed up all customer queries. Ensured maintenance and cleaning standards throughout Costco premises.
- Packed and bagged products based on the customer’s needs as well as assisted customers to their vehicles with their shopping items when needed to conclude a positive shopping experience.
Patient Service Representative II
Polyclinic
Seattle, WA
10.2014 - 02.2019
- Administered general reception duties which included greeting patients, answering telephones, making appointments.
- Maintained provider calendars, accessed accounts, and entered data.
- Collaborated with staff of the clinical practice team and business office to ensure that appointments, cashiering and data entry transactions were appropriate.
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06-2012
Skills
- Improving customer experience
- Medical office experience
- Microsoft Office Suite
- Epic production
- Data entry
- Proofreading and editing
- Customer relationships
- Time management
- Medical records
- Administrative experience
- Medical scheduling
- Medical terminology
- EMR systems
- Attention to detail
- ServiceNow
- Insurance verification
- Electronic health records
- Appointment scheduling
- Compliance with HIPAA
- Effective communication
Timeline
Patient Service Specialist II
Harborview Women's Clinic
09.2024 - Current
Registered Dental Assistant
Issaquah Highlands Dental Group
09.2023 - 07.2024
Med Tech/Caregiver
Cogir Assisted Living
05.2023 - 08.2023
Data Management Specialist
Boeing
11.2020 - 09.2021
Patient Service Specialist II
Harborview Eye Institute
02.2019 - 03.2020
Front End Assistant
Costco Wholesale
11.2016 - 10.2019
Patient Service Representative II
Polyclinic
10.2014 - 02.2019
High School Diploma -
Rainier Beach High School