Support Manager
Allies Inc
- Facilitated cross-department collaboration to streamline support processes and improve service delivery.
- Resolved complex customer issues by implementing effective troubleshooting techniques and maintaining a customer-centric approach.
- Led a team of support representatives, enhancing performance through regular feedback and structured coaching sessions.
- Identified opportunities for process improvement, resulting in more efficient ticket resolution workflows.
- Managed support tools and technologies, ensuring optimal functionality and user adoption across the team.
- Generated and analyzed reports to track team performance, identifying trends and areas for further development.