QUEEN HAYES
The Pines at Poughkeepsie
POUGHKEEPSIE,US
1
Language
1
Certification
18
years of professional experience
Compassionate Registered Nurse experienced in critical care, medication administration, and crisis intervention. Achieved improved recovery rates and patient satisfaction through implementation of safety protocols and collaboration with multidisciplinary teams. Focused on delivering individualized patient care and enhancing outcomes through effective communication and education.
Work History
Registered Nurse
4 Months- Administered patient care, including assessments, and medication management.
- Provided education to patients and families regarding health management and follow-up care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Monitored vital signs and documented changes in patients' conditions for timely interventions.
- Provided crisis intervention and support, maintaining a safe environment for patients.
- Educated patients and families on mental health conditions and coping strategies for improved well-being.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Advocated for patients'' rights and autonomy in treatment decisions while maintaining a therapeutic alliance that fosters trust and open communication.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Registered Nurse
10 Months- Supervised for all shifts.
- Supervised nursing staff to ensure adherence to best practices and patient care standards.
- Managed staffing schedules to optimize resource allocation while maintaining quality of care standards.
- Covering as a interim Unit Manager for a dementia/psych floor
- Led quality improvement initiatives to enhance nursing practices and streamline workflows.
- Administered patient care, enhancing recovery rates with precise treatment plans.
- Coordinated with healthcare teams, achieving seamless patient transitions.
- Implemented safety protocols, reducing incident rates in patient care.
- Educated patients and families, improving health literacy and outcomes.
- Monitored patient progress, ensuring timely interventions and optimal care.
- Provided compassionate patient care while fostering trust and communication, enhancing patient satisfaction and overall well-being.
- Administered medications and treatments, ensuring compliance with protocols and contributing to noticeable improvements in patient recovery times.
- Conducted thorough patient assessments to identify needs, enabling timely interventions and reducing hospital readmission rates.
- Collaborated with multidisciplinary teams to develop care plans, strengthening patient outcomes through cohesive and informed decision-making.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare standards and enhancing operational efficiency.
- Administered patient care with tailored treatment plans, leading to substantial improvements in recovery rates.
- Trained new nursing staff on best practices and compliance with health regulations.
- Implemented infection control protocols to improve patient safety and reduce hospital-acquired infections.
- Developed individualized care plans based on comprehensive assessments and patient needs.
Licensed Practical Nurse
1 Year 2 Months- Supervisor in Training
- Provided compassionate patient care, fostering trust and comfort while ensuring adherence to healthcare protocols.
- Administered medications and treatments, contributing to patient recovery and marked improvements in health outcomes.
- Monitored vital signs and documented changes, enabling timely interventions and enhancing overall patient safety.
- Collaborated with multidisciplinary teams to develop care plans, improving communication and patient-centered outcomes.
- Maintained accurate patient records and executed daily reconciliations, ensuring compliance with regulatory standards.
Licensed Practical Nurse
5 Months- Provided compassionate patient care, fostering trust and improving overall patient satisfaction and well-being.
- Administered medications and treatments, ensuring compliance with care plans and enhancing patient recovery rates.
- Monitored vital signs and documented changes, facilitating timely interventions and promoting patient safety.
- Coordinated with healthcare teams to develop tailored care strategies, resulting in improved patient outcomes and streamlined communication.
- Cultivated strong relationships with patients, enhancing their comfort and trust, which contributed to a more positive care environment.
Licensed Practical Nurse
1 Month- Provided compassionate patient care, ensuring comfort and emotional support, which contributed to a positive healing environment.
- Administered medications and monitored patient responses, achieving noticeable improvements in recovery times and overall patient satisfaction.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing communication among care teams.
- Collaborated with healthcare professionals to develop individualized care plans, resulting in tailored treatments that addressed specific patient needs.
- Assessed vital signs and health conditions, using data-driven insights to inform interventions and optimize patient outcomes.
- Fostered a nurturing environment by providing compassionate care, enhancing patient comfort and promoting emotional well-being.
Residential Coordinator
1 Year 1 Month- Assisting residents with quality of life and safety.
- Reporting to care managers. Facilitated resident engagement initiatives, enhancing community interaction and overall satisfaction among residents.
- Coordinated safety assessments, leading to improved living conditions and a noticeable reduction in incident reports.
- Partnered with care managers to streamline communication, ensuring timely support for residents and fostering trust.
- Monitored resident feedback to identify trends, enabling targeted improvements and measurable enhancements in service quality.
LPN (Licensed Practical Nurse)
6 Years 4 Months- Providing care for the geriatric population.
- Medication Administration, Treatments, Wound care, G-tube care, Tracheotomy Care.
- Assisting with transfers, Hospice Care, Monitoring intake and output, Vital Signs.
- Collecting samples of blood, sputum, urine, and stool for testing, also blood sugars.
LPN (Licensed Practical Nurse)
10 Years 3 Months- Providing care for the pediatric population and individuals with developmental disabilities.
- Medication Administration, Treatments, Wound care, G-tube care, Tracheotomy Care.
- Assisting with transfers, Hospice Care, Monitoring intake and output, Vital Signs.
- Collecting samples of blood, sputum, urine, and stool for testing, also blood sugars.
- Assisting children to school.
Education
Bachelor of Science - Nursing
Associate of Science - Nursing
Technical School in LPN - Practical Nursing
Skills
Licensed RN
EMR Systems
Care planning
Safety Management (Experienced)
Infection control
Medical Records (Experienced)
Patient Advocacy (Experienced)
Health Education (Experienced)
Administering immunizations
Time Management (Experienced)
Staff supervision
Team Collaboration (Experienced)
Caregiving (Experienced)
Emotional Support (Experienced)
HIPAA education
Medication and IV administration
Direct patient care
Affiliations
- American Nurses Association (ANA) Member 8/2025- Present
Certification
- Bachelors of Science in Nursing- 5/2026
- REGISTERED NURSE- 8/2025
- Licensed Practical Nurse- 2/2008
LANGUAGES
English (Highly proficient).
Timeline
Registered Nurse
People USA
04.2026 - CurrentRead More
Registered Nurse
The Pines at Poughkeepsie
10.2025 - CurrentRead More
Licensed Practical Nurse
The Pines at Poughkeepsie
08.2024 - 10.2025Read More
Licensed Practical Nurse
Sunshine Home Care
12.2022 - 05.2023Read More
Licensed Practical Nurse
Unlimited Care
11.2022 - 12.2022Read More
Residential Coordinator
Hudson River Housing Inc
09.2021 - 10.2022Read More
LPN (Licensed Practical Nurse)
The Pines at Poughkeepsie Center for Nursing
09.2014 - 01.2021Read More
LPN (Licensed Practical Nurse)
Unlimited Care Incorporation
02.2008 - 05.2018Read More
Post University
Bachelor of Science from Nursing
Read More
Excelsior College
Associate of Science from Nursing
Read More
Dutchess BOCES-Practical Nursing Program
Technical School in LPN from Practical Nursing
Read More
COURSES
American Heart Association: Basic Life Support (BLS)- 7/23/2026 - 7/31/2027