Hi, I’m
QUEEN-NADIA GYIMAH
Athens,Ohio
Summary
Committed Graduate Instructor providing educational support to undergraduate and graduate students. Seeking positions that offer professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
years of professional experience
Work History
Ohio University
GRADUATE TEACHING ASSISTANT
01.2024 - Current
Job overview
- Department: Department of Linguistics – Swahili
- Create course materials, and syllabus and teach one foreign language class three times a week
- Prepare for class, assign and grade homework, make and grade quizzes and exams, and give final course grades
- Help students out of class, including, but not limited to two office hours each week
- Provide timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
- Organize cultural functions for language students in association with international student organizations on campus and participate in the respective language program’s weekly curricular meetings
Fairtrade Outsourcing Ghana
CUSTOMER SERVICE REPRESENTATIVE
09.2023 - 12.2023
Job overview
- Supervised and monitored about 300 test takers online per week
- Provided technical support to test takers
- Ensured a secure testing environment and promoted academic integrity by ensuring adherence to testing rules and guidelines among test takers.
- Increased student comfort during exams by providing clear instructions and addressing any concerns promptly.
Model Agency
VIP DEPARTMENT- HEAD
05.2023 - 07.2023
Job overview
- Spearheaded the VIP department, overseeing model recruitment and training processes, resulting in a 70% increase in the quality of talent and departmental efficiency
- Created and maintained a high performing dynamic team of 15 and achieved significant milestones of signing about 200 new models within a remarkably short span of 3 months
- Fostered a culture of support and knowledge sharing by establishing a training program which led to a 40% reduction in onboarding time, a 50% increase in employee retention and a rise in operational knowledge, positively impacting customer interactions
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
Forcythe
SALES & MARKETING EXECUTIVE
12.2022 - 03.2023
Job overview
- Increased brand awareness with targeted social media advertising and content creation.
- Collaborated with teams to successfully promote events, leading to a 25% increase in engagement and growth in brand visibility
- Wrote informative and educational articles on well-researched SEO keywords related to blockchain, crypto, artificial intelligence and metaverse, resulting in 5% increase in website traffic and search visibility
4boysgh
SOCIAL MEDIA MANAGER
04.2022 - 01.2023
Job overview
- Engaged with customers through social media accounts, resulting in a 95% boost in customer satisfaction and brand loyalty
- Set social media marketing plans, strategies and campaigns to boost reach and increase sales by 80%
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
University of Ghana
TEACHING ASSISTANT
10.2021 - 09.2022
Job overview
- Organized interactive tutorials for students, fostering a collaborative learning environment, resulting in 60% improvement in student participation and performance
- Conducted detailed assessments of student assignments, offering constructive feedback that contributed to a 40% increase in average assignment grades
- Assisted lecturers with classroom management, documents and research projects
- Marked, evaluated and recorded grades for coursework and tests in online reporting system
Ghana Revenue Authority
TAX INTERN (Administrative & Customer Service)
06.2018 - 08.2018
Job overview
- Streamlined tax processes by maintaining organized client files and documentation.
- Batched and filed 100+ tax returns weekly for effective record keeping, data integrity and easy access
- Provided multilingual customer support, contributing to 20% rise in successful resolution of language-specific queries
- Contributed to successful client engagements by providing reliable support during busy season deadlines.
- Conducted comprehensive reviews of tax filings before submission, minimizing errors and increasing overall accuracy rates.
Education
Ohio UniversityAthens, OH
Master of Arts from Applied Linguistics
12.2025
University of GhanaLegon, Accra
Bachelor of Arts from Political Science & Kiswahili
11.2021
University of Dar-es-SalaamTanzania
Bachelor of Arts from Kiswahili
09.2020
Skills
- Communication (written & verbal skills)
- Organization and Time management
- Client service
- Team collaboration
- Social Media Marketing & Management
- Software (MS Word, PowerPoint, Excel, Notion, Slack)
- Problem solving
- Tutoring and mentoring
- Behavior monitoring
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
GRADUATE TEACHING ASSISTANT
Ohio University
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Fairtrade Outsourcing Ghana
09.2023 - 12.2023
VIP DEPARTMENT- HEAD
Model Agency
05.2023 - 07.2023
SALES & MARKETING EXECUTIVE
Forcythe
12.2022 - 03.2023
SOCIAL MEDIA MANAGER
4boysgh
04.2022 - 01.2023
TEACHING ASSISTANT
University of Ghana
10.2021 - 09.2022
TAX INTERN (Administrative & Customer Service)
Ghana Revenue Authority
06.2018 - 08.2018
Ohio University
Master of Arts from Applied Linguistics
University of Ghana
Bachelor of Arts from Political Science & Kiswahili
University of Dar-es-Salaam
Bachelor of Arts from Kiswahili
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