QUEEN PATTERSON

• Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provides excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Recommends products to customers, thoroughly explaining details.
• Answers average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Communicates professionally with colleagues, and customers.

• Supervised 10 drivers while leading and delegating job assignments and scheduling routes.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Maintained meticulous employee records to accurately track attendance and productivity.
• Determined number of man hours required to complete assignments after reviewing schedule.
• Processed orders, invoices and created daily shipping logs.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
• Directed dispatching, routing and tracking of 10 fleet vehicles.
• Responded to over 15 daily caller requests with information about assistance and timeframes.

• Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
• Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
• Prepared estimates used by management for purposes such as planning, organizing and scheduling work.

Managed Government Furnished Property and Equipment up to 4,546 items worth $4,855,320.

Transfer of accounts includes general transfer of Accountability Policy.

Receipt, Shipment and Issue of Property.

Financial Liability Investigations of Property Loss.

Worked closely with program manager and department managers to account for property by inventory.

Directed property management program by applying use standards determining requirements, planning for material equipment replacement, and implemented quality control oversight.

Performed Various Inventories. Monthly, Quarterly and Annual Inventories.

Worked closely with various department managers on accountability of various Government property.

Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.

Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.

• Loaded and unloaded items from and to shipping containers and vessels.
• Packaged items for safe shipment and protection from damage in transit.
• Verified amount of items received in orders and cross-checked with invoices.
• Prepared bills of lading, work orders and shipping orders to appropriately route materials.
• Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels.
• Maintained stock records, posted receipts and automated and manual accounting records using government software.
• Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
• Greeted soldiers and directed to requested services.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.