QUEEN PATTERSON
Pearl City,United States
Summary
Dynamic professional with extensive experience at Hawaii Foodbank Inc., specializing in team leadership and operational efficiency. Increased food rescue capacity by 20% through improved logistics and inventory management. Proficient in strategic planning and communication, delivering significant results in high-pressure settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Rescue & Volunteer Supervisor
Hawaii Foodbank Inc.
Honolulu, HI
01.2024 - Current
- Manages team of 5 to 10 volunteers for sorting around 3,000 pounds of produce and dry goods weekly, maintaining accuracy in sorting throughout 5 to 7-hour shifts.
- Collaborate with local farmers to divert 8,000 pounds of food waste weekly into composting programs.
- Work alongside team of 5 professionals to create and execute efficiency strategies, elevating food rescue capacity by 20% and minimizing operational delays.
- Contributes to warehouse operations by participating in various tasks like receiving shipments, unloading trucks, and organizing outgoing orders for delivery.
- Enhance team objectives by handling an average of 10 pallets per shift, maintaining 100% accuracy in wrapping and labeling shipments, and assisting with various warehouse responsibilities as needed to meet daily operational targets.
Dispatch Manager
BEI Hawaii
Honolulu, HI
07.2021 - 01.2024
- Supervised team of 4 drivers, arranging daily routes to ensure 95% on-time delivery rate.
- Enhanced logistics via real-time schedule and delivery tracking, achieving 10% improvement in on-time performance by identifying delay root causes and setting specific targets.
- Administered comprehensive performance reviews, advancing team effectiveness and supporting 10% increase in skill development.
- Managed fleet maintenance schedules, securing 95% vehicle availability through proactive repairs.
- Facilitated cross-functional collaboration among various departments, enhancing operational efficiency by 10%.
Dispatch Supervisor
Hawaii Foodbank Inc.
Honolulu, HI
05.2019 - 06.2021
- Directed 10 drivers to minimize delivery times by 15%, greatly improving overall customer experience.
- Coordinated vehicle maintenance schedules, decreasing fleet downtime by 10% and ensuring 98% operational availability.
- Oversaw logistics for produce and dry goods, guaranteeing timely deliveries to over 50 clients weekly.
- Streamlined delivery scheduling, attaining 99% punctuality for pickups and drop offs.
- Handled customer questions and effectively addressed multiple issues each month via comprehensive phone and email assistance.
Cost Estimator
MD Restoration
Honolulu, HI
02.2019 - 02.2019
- Analyzed and calculated field measurements to create proposals and process work orders.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Property Manager
Tech Systems
Wahiawa, HI
09.2016 - 11.2018
- Managed Property Management program, increasing efficiency via strategic planning and quality control advancements.
- Refined GFE (government furnished equipment) and GFP (government furnished property) management procedures, resulting in 10% decline in inventory discrepancies.
- Streamlined record-keeping for receipts, shipments, and issues, enhancing operational efficiency.
- Supervised and detailed more than 4 financial liability investigations, achieving recovery of $30K in lost assets.
- Worked alongside program managers to evaluate property, realizing 100% accountability in quarterly audits.
Property Administrator
BAE Systems Inc.
Wahiawa, HI
09.2014 - 09.2016
- Spearheaded cycle count initiative, elevating inventory record accuracy to 95% alignment between physical stock and system data.
- Administered equipment returns, repairs, and replacements while recording status and advancing operational efficiency by 25%.
- Organized monthly transportation deliveries for damaged goods.
- Ensured 100% accuracy in revising and maintaining property records for over 500 properties, enhancing database reliability.
- Coordinated with department managers to deploy a new property tracking system, achieving a 20% decline in misplacement incidents.
Warehouse Specialist
BAE Systems
Wahiawa, HI
10.2009 - 09.2014
- Ensured 100% compliance with OSHA, leading to a 30% reduction in workplace incidents by maintaining warehouse equipment.
- Operated forklifts and pallet jacks, relocating over 300 products weekly to optimize warehouse space.
- Utilized handheld scanners to effectively monitor and manage freight movement across distribution network.
- Improved stock accuracy by maintaining records, leading to a 20% reduction in discrepancies during annual audits.
- Assembled and organized 100+ daily orders, ensuring secure transport with a 99% damage-free delivery record.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06-1992
Skills
- Team leadership
- Operational efficiency
- Scheduling Efficiency
- Effective communication
- Inventory control
- Problem resolution
- Attention to detail
- Strategic planning
- Waste reduction
- Documentation and reporting
- Quality control
- Priority management
- Conflict resolution
- Customer service
- Performance evaluation
- Teamwork and collaboration
- Decision-making
- Professionalism
- Adaptability
- Safety protocols
Certification
Forklift
Stand up forklift
Pallet jack
References
References available upon request.
Timeline
Food Rescue & Volunteer Supervisor
Hawaii Foodbank Inc.
01.2024 - Current
Dispatch Manager
BEI Hawaii
07.2021 - 01.2024
Dispatch Supervisor
Hawaii Foodbank Inc.
05.2019 - 06.2021
Cost Estimator
MD Restoration
02.2019 - 02.2019
Property Manager
Tech Systems
09.2016 - 11.2018
Property Administrator
BAE Systems Inc.
09.2014 - 09.2016
Warehouse Specialist
BAE Systems
10.2009 - 09.2014
High School Diploma -
Governor Wallace Rider Farrington High School
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