Queen Taylor
College Park,GA
Summary
Dedicate Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Recording Artist
Sound House Entertainment, LLC
MILWAUKEE, WI
06.2014 - Current
- Special Events and Entertainment Professional.
- Gospel, – Singer, songwriter and performer.
- Motivational Speaker – Advocate for Health Issues in the Black Community.
- Event Planner – Weddings, Anniversaries, Birthdays and other events.
Sales Manager
Anointed Cleaners
MILWAUKEE, WI
12.2020 - 04.2022
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Prepare bids and build business relationships with clients.
- Follow up on projects until completed.
- Send out invoices and collect payments from projects.
- Established and cultivated solid business relationships with new or existing customers.
Office Manager
Anointed Cleaners
MILWAUKEE, WI
09.2020 - 12.2020
- Schedule meetings and events.
- Preparing employee payroll and resolutions.
- Various office projects for clients.
- Clean and organize main office and company vehicles.
- Integrate new systems for progressive business performance.
- Check mail and pay bills.
- Managed office operations while scheduling appointments for department manager.
Senior Global Corporate Event Planner/Front Desk Ambassador
ManpowerGroup World Headquarters
MILWAUKEE, WI
07.2010 - 09.2020
- Plan/execute community and internal events, conferences and meetings.
- Participate in planning for the Board of Directors and Global Key Leadership Team Meetings with the CEO.
- Customer Service Ambassador.
- Welcome and sign in guests through the security system and perform daily front desk duties.
Supplier Diversity Coordinator
ManpowerGroup World Headquarters
MILWAUKEE, WI
03.2005 - 07.2010
- Networking and Relationship Building with Clients around the country, state and city.
- Coordinate all activities for Supplier Diversity Program.
- Reporting Supplier Diversity Spend to Clients.
Customer Service Representative
ManpowerGroup World Headquarters
MILWAUKEE, WI
01.2000 - 03.2005
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Connected callers with appropriate professional, department or business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained company phone directory with current extensions and staff information.
Loan Operations Support Specialist
Marine Bank and Savings
MILWAUKEE, WI
07.1998 - 01.2000
- Book and Maintenance commercial and consumer loans in the bank system.
- Process various loan payments.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Completed accurate and timely transactions to maintain records and support internal audits.
Document Review Auditor
Wholesale Mortgage, Inc
MILWAUKEE, WI
06.1996 - 07.1998
- Audit closed loans for final compliance.
- Verify closing stipulations are met for loans.
- Prepare closing documents for title companies.
- Customer Service Representative for the company's commercial closings.
Education
Ph.D. - Business Psychology
The Chicago School of Professional Psychology
Chicago, IL - OnlineAfrican American Leadership Program - Leadership
Cardinal Stritch University
Milwaukee, WI05.2017
MBA - Business Administration
University of Phoenix
Milwaukee, WI08.2014
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Cultural Awareness and Sensitivity
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
Timeline
Sales Manager
Anointed Cleaners
12.2020 - 04.2022
Office Manager
Anointed Cleaners
09.2020 - 12.2020
Recording Artist
Sound House Entertainment, LLC
06.2014 - Current
Senior Global Corporate Event Planner/Front Desk Ambassador
ManpowerGroup World Headquarters
07.2010 - 09.2020
Supplier Diversity Coordinator
ManpowerGroup World Headquarters
03.2005 - 07.2010
Customer Service Representative
ManpowerGroup World Headquarters
01.2000 - 03.2005
Loan Operations Support Specialist
Marine Bank and Savings
07.1998 - 01.2000
Document Review Auditor
Wholesale Mortgage, Inc
06.1996 - 07.1998
Ph.D. - Business Psychology
The Chicago School of Professional Psychology
African American Leadership Program - Leadership
Cardinal Stritch University
MBA - Business Administration
University of Phoenix
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