Rene Virant
El Cajon,CA
Summary
Experienced customer service representative seeking a position that allows me to utilize my expertise in providing excellent service to customers while also assisting with receptionist duties. Skilled in selecting and recommending products, maintaining a welcoming atmosphere, and managing clerical tasks. Dedicated, personable, and detail-oriented professional committed to ensuring a positive experience for all customers and visitors.
Overview
23
23
years of professional experience
Work History
Homemaker/PTA President
Self
10.2007 - 07.2015
- Expertly managed household responsibilities, including meal planning, budgeting, and scheduling, to ensure a well-maintained and organized home environment.
- Led and supported various PTA initiatives, events, and fundraisers to foster a strong sense of community and enhance the educational experience for students.
- Demonstrated exceptional communication and interpersonal skills in collaborating with teachers, staff, parents, and community members to achieve mutual goals within the school setting.
- Utilized strong project management skills to coordinate and oversee various volunteer efforts and school projects, resulting in successful and impactful outcomes for the school community.
Lead Server/bartender
Outback Steakhouse
10.2002 - 07.2007
- Demonstrated leadership skills by training new staff members on company policies and procedures
- Managed inventory levels and placed orders for bar and dining supplies to ensure smooth operations
- Provided exceptional customer service by anticipating needs and resolving any issues quickly and efficiently
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for steakhouse restaurant with social relevancy and intentionality.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Child Nutrition Worker
Cajon Valley Unified School District
09.2024 - 02.2025
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Assisted children in finding appropriate seating upon entrance to cafeteria.
- Replenished supplies such as napkins and condiments
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Followed food safety practices and sanitation guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared food for 230 children based on preferences, wellness goals and dietary needs.
Para Educator
Cajon Valley Unified School District
02.2025 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored student classroom and outdoors activities to promote student safety.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Documented behaviors, implemented interventions, and treatment results.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Took part in professional development workshops to boost skills.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas for students
Education
200 RYT - Yoga
Yoga Alliance
03-2024
Skills
- Welcoming and serving guests in an efficient and friendly manner
- Maintaining cleanliness of store front and reception area
- Punctual, responsible and reliable
- Accurately handles cash and charges
Timeline
Para Educator
Cajon Valley Unified School District
02.2025 - Current
Child Nutrition Worker
Cajon Valley Unified School District
09.2024 - 02.2025
Homemaker/PTA President
Self
10.2007 - 07.2015
Lead Server/bartender
Outback Steakhouse
10.2002 - 07.2007
200 RYT - Yoga
Yoga Alliance