Queen Woods
Communication Specialist
Millbrook,AL
Summary
3+ Years of resourceful and strongly dedicated Talent Acquisition Specialist experience. Able to function with little to no supervision. Experienced at networking with a variety of in person and online personnel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
CNA - Certified Nursing Assistant
Charlton Place Rehabilitation and Health Care Center
Millbrook, AL
07.2022 - Current
- Maintained best-in-class standards for individualized care in [105]-bed unit by continuously checking in with patients and families
- Assist residents With daily ADLs
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Customer Service Representative
Liberty Mutual
Remote
12.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Client Services Specialist II /Remote
Aflac
Columbia, SC
10.2018 - 11.2022
- Supported group projects with advanced skills in document management, customer relations and reporting disposition of funds
- Collects and reconciles group account premiums to assist the process of filing claims.
- Researches, resolves Issues and adjusts suspense account premiums accordingly by 50%
- Conducts small audits and identifies Discrepancies to bring group accounts current Key
- Accepted and processed payments to include timely mannered processing of claims.
- Accomplishments:
- Subject Matter Expert for departmental Special Projects within department
- Provided knowledgeable service and support for all customer needs.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Cross-trained and provided backup support for organizational leadership.
Captain
Perry County Correctional Facility
Union Town, Alabama
12.2014 - 10.2018
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
- Transcribed pieces of recorded evidence for use in court cases and other legal proceedings.
- Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
- Resolved problems, improved operations and provided exceptional service.
Talent Acquisition Specialist
Seibles and Bruce
10.2014 - 10.2018
- Manage full-life cycle recruiting process to ensure smooth experience for both candidates and hiring managers
- Work closely with and build relationships with internal hiring managers and external sources of talent
- Supported numerous projects with advanced skills in document management, customer relations and Utilized social media, applicant tracking system and other tools to effectively and efficiently attract and secure talent for organization
- Maintain visible status of open positions along with progress toward closure
- Be partner and strong resource for recruitment tools and processes to plant locations
- Studied talent assessment data to determine best fit for positions across 100 businesses locally.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates
- Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent
- Analyzed recruiting metrics to share reports and recommendations with stakeholders
- Reviewed employment applications and background check reports to facilitate hiring process
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company
Education
Bachelor Degree - Mass Communication and Journalism
Ashford University
10.2017 -
Skills
JournalismAccountingPublic RelationsAccount ReconciliationClaims ProcessorGeneral Ledger AccountingGeneral Ledger Reconciliation Computer networkingNetwork security
Conducting intakes
Measuring bodily fluids
Responding to emergencies
Observing responses
Supporting personal needs
Recording vital signs
Wound care specialist
Dementia and Alzheimer's knowledge
Compassionate caregiver
Case management
Outpatient care
Timeline
Customer Service Representative
Liberty Mutual
12.2022 - 07.2023
CNA - Certified Nursing Assistant
Charlton Place Rehabilitation and Health Care Center
07.2022 - Current
Client Services Specialist II /Remote
Aflac
10.2018 - 11.2022
Bachelor Degree - Mass Communication and Journalism
Ashford University
10.2017 -
Captain
Perry County Correctional Facility
12.2014 - 10.2018
Talent Acquisition Specialist
Seibles and Bruce
10.2014 - 10.2018