Queen Adaugo David
Richardson,TX
Summary
Enthusiastic about helping both patients and clients get necessary support required by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EMR.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Patient's referral and scheduling with diagnostic reports, followup care team and Offering strong dedication to informed patient care, administrative excellence and confidentiality.
Conscientious Healthcare professional offering 7 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Well Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Motivated healthcare student seeking internship in home health, administrative and clinical to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Medical Surgical Assistant
Usa Vein Clinics & Vascular Centers
Valley Stream, NY
11.2020 - 08.2023
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Explain procedure to patient
- Assess tissue condition, wounds, drainage, and pressure injuries. Cleanse and irrigate wounds and Apply variety of wound dressings.
- Communicated regularly with customers to gain insights into their needs.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Located, retrieved, sent and scanned medical record data and
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with management on developing strategic plans for achieving business goals.
- Greeted and assisted patients with check-in procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Completed clinical procedures and gathered 40 patients data for interpretation by physician.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled customer service inquiries in person, via telephone and through email.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided excellent customer service to patients and medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed customer service inquiries and complaints in a timely manner.
Practice Manager of Operations
Rush Capelli Wellness
Woodmere, NY
10.2018 - 10.2020
- Followed up with patient's Pre, Post and New Patient appointments.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer service satisfaction.
- Collaborated with physicians, nurses, and other healthcare professionals to provide optimal care for patients.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Schedules over 50 referrals to appropriate diagnostic care center and specialty and followed up with patient.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Complied with OSHA and HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Actively participated in marketing efforts such as attending health fairs or creating materials aimed at increasing awareness about the practice's services.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
- Communicated closely with patients, ensuring medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction. Including exercise depending on their procedures, proper healthy meal.
Health and Nutrition Coach
New York Sports Health Center
Woodmere, NY
05.2017 - 10.2019
- Educated over 70 clients about long-term health benefits of balanced diets and exercise programs.
- Simple blood tests to reveal your levels of vitamins and minerals.
- Developed personalized nutrition plans for clients based on their goals and lifestyle.
- Provided guidance on how to make healthy food choices in line with dietary guidelines.
- Educated clients about the importance of eating a balanced diet and incorporating physical activity into their daily lives.
- Collaborated with healthcare professionals to ensure client safety while meeting nutritional needs.
- Prepare weekly meal preps for individual and families.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professionals.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Responded promptly to client inquiries regarding nutrition advice or concerns.
- Provided counseling sessions via phone or video conferencing platforms.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Planned nutritious meal options for individuals with various health needs for pain and management facility programs and cafeteria menus.
Child Development Associate
Service For Children Therapy
Queens, NY
03.2016 - 03.2017
- Observed 18 children to recognize and maintain strong awareness of developmental progress.
- Provided guidance to children on proper behavior, manners, and social skills.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Identified potential problems affecting a child's development at an early stage so that appropriate interventions can be implemented promptly.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared 8 children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Built and maintained strong parent and student relationships.
- Developed and implemented behavior management plans.
Medical Assistant Representative
Dr. Jaipaul Ramkelawan
Queens, NY
09.2015 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments for patients via phone and in person.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught 52 patients about medications, procedures, and care plan instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Regional Sales Manager
Shiseido
Queens, NY
06.2012 - 09.2015
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high value of over 55 customers.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Resolved customer complaints regarding sales and service.
- Provided technical advice and support on product features and benefits to customers.
Education
Bachelor of Science - Health Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, IN10.2023
Certification - Foods, Nutrition, And Wellness Studies
Institute For Integrative Nutrition
Manhattan, NY03.2021
Associate of Applied Science - Fitness Coach
American Academy of Fitness And Personal Training
Manhattan, NY04.2017
Associate of Applied Science - Medical Assisting
Mandl School
New York, NY04.2013
Skills
- Business Development
- Sterile Procedures and Techniques
- Comunication
- Customer Relations
- Sales Growth
- Orthopedic Surgery
- EMR Systems
- Suture and Cast Removal
- Wound Care and Irrigation
- Customer Service
- Monitoring Patient Progress
- Patient Interviews
- Direct Patient Care
- Safety Measures
- Patient Medical Histories
Affiliations
- Volunteering
- Sports
- Foreign Language
- Care Fundraising for homeless
Accomplishments
- Dean's List 03/2015
- President's List 05/2016
- Certification of Recognition from the Town of Hempstead Five Towns. Nassau County New York.
References
References available upon request.
Timeline
Assistant Manager/Medical Surgical Assistant
Usa Vein Clinics & Vascular Centers
11.2020 - 08.2023
Practice Manager of Operations
Rush Capelli Wellness
10.2018 - 10.2020
Health and Nutrition Coach
New York Sports Health Center
05.2017 - 10.2019
Child Development Associate
Service For Children Therapy
03.2016 - 03.2017
Medical Assistant Representative
Dr. Jaipaul Ramkelawan
09.2015 - 01.2016
Regional Sales Manager
Shiseido
06.2012 - 09.2015
Bachelor of Science - Health Sciences
Indiana University - Purdue University Indianapolis
Certification - Foods, Nutrition, And Wellness Studies
Institute For Integrative Nutrition
Associate of Applied Science - Fitness Coach
American Academy of Fitness And Personal Training
Associate of Applied Science - Medical Assisting
Mandl School
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