Queendarlene Akpan
Annandale,VA
Summary
Proven Administrator with a track record of enhancing workflow and boosting team morale at Vital Wellbeing Home Care Services. Expert in office administration and customer service, adept at managing sensitive information and streamlining document management for efficiency. Achieved significant improvements in project completion times and employee onboarding processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrator
Persons Centered Home Care Services Llc
02.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Administrator Assistant
Vital Wellbeing Home Care Services
04.2021 - 12.2022
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
Education
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- Personable and Approachable
- Schedule Coordination
- Employee Supervision
- New Hire Onboarding
- Timesheet Processing
- Supplies Ordering
- Contract Processing
- Policy writing
Certification
scrum master certification Training - scrum training
Languages
English
Professional Working
Timeline
Administrator
Persons Centered Home Care Services Llc
02.2023 - Current
Administrator Assistant
Vital Wellbeing Home Care Services
04.2021 - 12.2022
scrum master certification Training - scrum training
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