Queeneather Schoffield
Humble,TX
Summary
Dynamic leader with a proven track record at Memorial Hermann Hospital NE, excelling in trend tracking and fostering team growth. Skilled in equipment maintenance and coaching, I've spearheaded initiatives that significantly enhanced efficiency and employee skills. Passionate about driving change and delivering results through meticulous attention to detail and effective workflow management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Memorial Hermann Hospital NE
Humble, TX
04.2022 - Current
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team progress and enforced deadlines.
- Delegated tasks appropriately according to individual skill sets.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw training and development programs to enhance team skills and knowledge.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Implemented strategies to take advantage of new opportunities.
- Coordinated team resources to achieve project goals.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Motivated staff through positive reinforcement techniques.
- Completed daily quality assurance duties to provide feedback for improvements.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained accurate records of employee attendance and task completion times.
- Ensured compliance with industry standards and regulations.
- Identified opportunities for process improvements, implementing changes when required.
- Trained new staff in relevant processes and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Motivated team members through recognition programs and performance-based incentives.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Maintained positive working relationship with fellow staff and management.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Sterile Processing Technician
Houston Methodist
Houston, TX
03.2018 - 04.2022
- Recorded results of biological and diagnostic tests.
- Cleaned instruments to prepare for sterilization.
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
- Rotated stock to maintain uninterrupted supply support for assigned areas.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
- Checked sterile supplies to detect outdated materials.
- Participated in quality assurance programs designed to identify areas needing improvement.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Gathered and prepared instruments and surgical supplies.
- Transported sterile goods from the clean room into the operating room per procedure requirements.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Provided guidance and instructions to new staff members regarding sterile processing techniques.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Evaluated incoming product packaging for damage or contamination prior to stocking shelves.
- Assembled instrument trays according to established protocols using aseptic technique.
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
- Recorded sterilizer test results in job-related software.
- Trained personnel on proper use of sterile processing equipment as needed.
- Packaged instruments into peel pouches and properly labeled pouches.
- Verified that all documents were completed accurately before releasing items from the sterile processing area.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Changed autoclave charts daily by dating and initialing each chart load.
- Filled verbal and written requests for items based on daily or individual requisition.
- Prepared trays, instrument packs and surgical sets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Monitored expired sterilization dates and rotated stock to minimize processing.
Education
CRCST -
Trinity Academy
Houston, TX08-2016
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZSkills
- Trend tracking
- Performance monitoring
- Work assignment delegation
- Equipment maintenance
- Loss prevention
- Change management
- Complaint resolution
- Coaching and mentoring
- Attention to detail
- Workflow management
- Employee evaluation
- Employee training
- Schedule management
Certification
- CRSCT
- CIS
Timeline
Team Lead
Memorial Hermann Hospital NE
04.2022 - Current
Sterile Processing Technician
Houston Methodist
03.2018 - 04.2022
CRCST -
Trinity Academy
Bachelor of Science - Health Administration
Grand Canyon University
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