QueenEsther Eniola
Sugar Land,TX
Summary
Smart Event Planner equipped with problem-solving skills and customer service expertise to smoothly handle any issue. Delivers top-notch service to clients and innovates special events for diverse functions. Organized multitasker with high energy and attention to detail. Ambitiously skilled in planning high-visibility events to drive organizational growth. Expertise in building relationships with vendors, clients and community members. Strong prioritization abilities with success in managing conflicting event needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Event Planner Coordinator/Interior Designer
Djeanyusbrandco- Freelance contractor position
Houston, TX
Current - Current
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Setting up decor, lighting set up and breakdown of all equipment, seating and table arrangement
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting floral arrangement set up, centerpieces arrangement, balloon decor and backdrop design.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Perfectionist style of work ethic with a strong eye for detail color/fabrication/linens and hardware i.e. Charger plates, cutlery, cups, napkins etc.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Plan budget for events according to the clients needs; then determined event feasibility based on the budget of the clients needs
- Conceptualize event ideas according to events audience
- Sourcing for the best quality fabrics, hardware, lighting, floral, tables and chairs.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Reviewed invoices from vendors promptly upon receipt and processed payments accordingly.
Customer Service Representative
Superior Health Plan-Contractor
Houston, TX
12.2022 - 10.2023
- Calling patient insurance to update any patients information; offering patient assistance and support to scheduling primary care Dr
- Appointments
- Update and correct medicaid patients primary care providers
- Promoted to work with Mississippi Magnolia health plan for Medicaid and Louisiana Health care connect for Medicaid.
- Collected deposits or payments and arranged for billing.
- Review customer or client accounts, providing updates and information about billing, correct insurance information is updated.
- Handling calls from Superior health plan/ pharmacist about patient's benefits plan and assisting to refill their medical prescriptions
- Supported sales team members to drive growth and development.
- Assisting members with renewing their plan benefits, ordering new ID cards, updating patient information on their account and assisting members on making an appointment to see their primary care providers/dentist/eye doctor.
- Promoted available products and services to customers during service, account management and order calls.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Patient medical technician Manager
Allergy Services of North America
Houston, TX
06.2021 - 11.2022
- Insurance verification process
- Calling patient insurance to update patient information, offering patient assistance and support
- Call clients and customers to inform them about the company new products, services and policies
- Administering patient weekly allergy injections
- Medical coding and billing
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other clinic doctors to improve customer service by 78%
- Handling Medtronic inbound calls from implanted Interstim patients to fill in their new orders for incontinence device and working with our customers to fill out necessary paperwork to get their insurance to pay for the procedure of the implanted device for control leaks
- Handling calls from pharmacist about patient's benefits plan and assisting to refill their allergy prescriptions
- Assisting/teaching elderly patients/ pregnant women/ women who have recently given birth and anyone regardless of age, who can benefit from the Medtronic Interstim device
- Scheduling patients to speak with brand ambassadors who actually already have the Medtronic device in them.
REMOTE-CVS CAREMARK Customer-Care Representative-Well Care Agent for Mail Order-Pharmacy Help Desk-Outbound Calls for Specialty Pharmacy
Continuum Global Solutions
Houston, TX
06.2019 - 05.2021
- Handling well care insurance inbound calls from patients to fill their medications and work with them in getting their insurance to pay full price for their medications
- Making outbound calls to patients to fill their specialty medications.
- Handling calls from pharmacist about patient's benefits plan and assisting to refill their prescriptions.
- Promoted product offerings to drive growth and exceed benchmarks.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Helping Specialty pharmacist to order special high cost medications for our patients.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Worked in the Well care mail order pharmacy department- pharmacy help desk department, Aetna mail order department- Specialty pharmacy department.
Production Coordinating Manager
Ace Image Wear the Uniform Company
Houston, TX
05.2018 - 05.2019
- De-assigning garments that are cancelled or otherwise damaged
- Attaching company emblems and customer names to garments
- Sewing and Altering garments to accurately fit each customer and company clients
- Assigning new and rented garments to each customer
- Ordering new garments for new business accounts that are now added to our company data base
- Generating work orders using our company system Alliant
- Ordering name and company emblems from Penn Co
- For each customer/employee
- Filing, ordering samples, designing and coordinating emblems for existing customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to ensure efficient coordination of activities.
- Resolved customer inquiries and complaints requiring management-level escalation and assistance.
Technical Designer Men's/women's/ Children's Active Wear
Highlife Apparel LLC
New York, NY
06.2010 - 01.2017
- Created grade specification sheets for men's, women's and children's wear.
- Created Garment construction specs from beginning in order to build accuracy, sewing elements/time and garment quality control.
- Inspected garments to check for proper fit and construction
- Provided technical support throughout the entire product lifecycle from concept through launch.
- Analyze first fit to production samples coming from China
- Worked alongside with factories from China, India, Vietnam, etc for garment sourcing and workable pricing.
- Maintained up-to-date knowledge of industry trends, developments, and best practices in product design.
- Recommended modifications to existing designs based on performance data analysis.
- Evaluated materials and components for cost efficiency and quality assurance purposes.
- Facilitated effective communication between designers, engineers, and other stakeholders.
- Directed and coordinated team involved in drawing and constructing examples of finished products with fittings.
Alteration Specialist/bridal consultant/retail sales
David's Bridal
New York, NY
10.2009 - 05.2010
- Fit wedding dresses and special occasion dresses to client body size and altered each dress garment according to proper fit for each client
- Assist customer with designing/customizing their own wedding gowns, veils and bridal party garments to better suit their needs and style preference
- Sold 7 bridal Gowns a week and was awarded the best saleswoman of the quarter
- Spec fabric layout and design construction
- Measured garments based on proper fit and construction
- Working with various fabrics from satin to silk and lace.
Furrier/ Patternmaker/ Designer/ Fit model
Servos Furs
New York, NY
05.2007 - 08.2009
- Developed original patterns from designers sketch
- Designed entire winter/fall collection using fur swatches and draped muslin patterns
- Researched and sourced various furs from Russia, Canada, China and U.S
- Sketched and specked flats and drapery for the best top quality construction
- Remodeled customers pre-owned coats and created updated versions of the latest designs.
Education
Bachelors of Applied Science in Production Management -
Fashion Institute of Technology, State University of New York
05.2010
Associate's Degree in Patternmaking Technology And Design -
Fashion Institute of Technology
05.2007
Skills
- Sourcing
- Production Management
- WordPress
- Pharmacy Technician Experience
- Computer Networking
- Live chat
- Help Desk
- Compounding Medications
- Graphic Design
- Technical Support
- Photography
- Social Media Management
- Communication skills
- Administrative experience
- Customer support
- Typing
- Medical records
- HIPAA
- Documentation review
- Clerical experience
- Writing skills
- Windows
- Customer service
- Fashion styling
- Leadership
- Operating systems
- Microsoft Office
- Databases
- Zendesk
- Microsoft Excel
- Computer skills
- Time management
- Microsoft Access
- Call center
- Office experience
- Microsoft Powerpoint
- English
- Computer literacy
- Microsoft Word
- Event Planning
- Expense Tracking
- Budget Administration
- Resource Coordination
- Event Execution
- Client Relations
- Microsoft Office Suite
- Administration
- Business Management
- Vendor Sourcing
- Planning and Organization
- Meeting Planning
- Special Events Planning
- Social Media Promotion
- Budget Management
- Conference Planning
- Venue Selection
- Records Maintenance
- Events Planning Trends
- Room Setup and Breakdown
- Fundraising Events
Certification
- Pharmacy Technician License
- Pharmacy Intern License
- Driver's License
Additional Information
Computer Skills: Microsoft word, Power Point, Microsoft Access, Microsoft outlook, Excel workbooks, Photoshop, illustrator and Adobe Reader/editor, Word press, social media websites, Graphic design, and web development.
Technical Skills: Web PDM, Unique PLM, Gerber Technology cutting room process, marker making, fabric layout spreading, grading from sizes extra small to 2xl in men, women and children, working closely with designer to create tech-packs for all seasons, specking and analyzing garments measurements and construction for correct standards, have fittings on live models with first development sample, emailing tech-pack comments to the manufacturer/vendors overseas.
Volunteer work/charity: Work with world Vision at many churches to help feed and provide clothing for the homeless community in the area.
- Worked alongside with the shelter to donate backpacks filled with school supplies to the children in the community.
- During the holiday seasons I go to homeless shelters to help feed those in need.
Assessments
- Sales skills, Proficient, 03/2022
- Influencing and negotiating with customers, Proficient, 10/2022
- Work style: Reliability, Proficient, 10/2022
- Basic computer skills, Proficient, 06/2022
- Customer focus & orientation, Proficient, 03/2022
- Customer service, Proficient, 05/2021
- Data entry: Attention to detail, Completed, 06/2022
- Work style: Reliability, Proficient, 03/2022
- Attention to detail, Proficient, 04/2022
- Work motivation, Proficient, 05/2021
- Call center customer service, Proficient, 05/2021
- Attention to detail, Proficient, 10/2022
- Social media, Completed, 11/2023
- Administrative assistant/receptionist, Proficient, 03/2022
- Teamwork: Interpersonal skills, Proficient, 10/2022
- Filing & organization, Proficient, 04/2022
- Legal skills, Completed, 06/2022
- Graphic design, Completed, 05/2022
- Medical billing, Completed, 04/2022
- Call center customer service, Proficient, 04/2022
- Learning agility, Proficient, 11/2023
- Marketing, Completed, 11/2023
- Recruiting, Proficient, 03/2022
- Written communication, Proficient, 04/2022
- Retail customer service, Proficient, 04/2022
- Customer service, Proficient, 03/2022
- Verbal communication, Proficient, 04/2022
- Sales fit, Proficient, 06/2022
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- I Volunteer every month at the local shelter to help feed homeless women donating them with hand crafted soaps.
- On saturdays I tutor children who are having trouble reading on their grade level. I also spend time doing sports activities with orphans.
Accomplishments
I was awarded employee of the month at Davids bridal for increasing sales by up to 70% for three consecutive months.
I was promoted to the leadership role at Allergy services of North America, before getting into a managerial position.
I accomplished more medical sales by 30% my first three months working at CVS Caremark.
References
References available upon request.
Timeline
Event Planner Coordinator/Interior Designer
Djeanyusbrandco- Freelance contractor position
Current - Current
Customer Service Representative
Superior Health Plan-Contractor
12.2022 - 10.2023
Patient medical technician Manager
Allergy Services of North America
06.2021 - 11.2022
REMOTE-CVS CAREMARK Customer-Care Representative-Well Care Agent for Mail Order-Pharmacy Help Desk-Outbound Calls for Specialty Pharmacy
Continuum Global Solutions
06.2019 - 05.2021
Production Coordinating Manager
Ace Image Wear the Uniform Company
05.2018 - 05.2019
Technical Designer Men's/women's/ Children's Active Wear
Highlife Apparel LLC
06.2010 - 01.2017
Alteration Specialist/bridal consultant/retail sales
David's Bridal
10.2009 - 05.2010
Furrier/ Patternmaker/ Designer/ Fit model
Servos Furs
05.2007 - 08.2009
Bachelors of Applied Science in Production Management -
Fashion Institute of Technology, State University of New York
Associate's Degree in Patternmaking Technology And Design -
Fashion Institute of Technology
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