Queenie Gultia
Daly City,CA
Summary
Driven by a compassionate approach and proficient in case management, I significantly enhanced client well-being and service accessibility at Golden Gate Regional Center. Fluent in Tagalog, I excelled in connecting diverse clients with essential resources, achieving notable improvements in program enrollment and client satisfaction through innovative community outreach and tailored intervention plans.
Overview
10
10
years of professional experience
Work History
Bilingual Social Worker
Golden Gate Regional Center
03.2021 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
Sexual Assault Counselor, Volunteer
Rape Trauma Services
12.2019 - 07.2023
- Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
- Enhanced survivor recovery by providing trauma-informed counseling and support services.
- Conducted crisis intervention and provided emotional support to individuals affected by sexual violence.
- Contributed to improved community response efforts by participating in local task forces addressing sexual assault issues.
- Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
- Cooperated with coworkers and Rape Response staff to process and treat incoming patients.
Behavior Specialist
Center For Social Dynamics
02.2018 - 12.2021
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Implemented data collection systems for monitoring client's progress toward behavioral goals, providing regular updates to stakeholders on achievements made over time.
- Conducted ongoing professional development in evidence-based practices for behavior intervention, staying current with industry trends and best practices.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Educated parents on best practices for managing difficult behaviors at home, fostering consistency across settings.
- Developed and maintained individualized skill-appropriate lesson plans.
Caregiver Attendant
Kindred At Home
08.2014 - 12.2020
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Administered medications accurately, contributing to overall health and well-being of patients.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Master of Arts - Social Work
San Jose State University
San Jose, CA05.2026
Bachelor of Arts - Sociology
University of California, Berkeley
Berkeley, CA12.2019
Associate of Arts - Psychology
Skyline College
San Bruno, CA07.2017
Skills
- Compassionate
- Case Management
- Client Advocacy
- Attention to Detail
- Case Documentation
- Assessment skills
- Client documentation
- Client Needs Assessment
Timeline
Bilingual Social Worker
Golden Gate Regional Center
03.2021 - Current
Sexual Assault Counselor, Volunteer
Rape Trauma Services
12.2019 - 07.2023
Behavior Specialist
Center For Social Dynamics
02.2018 - 12.2021
Caregiver Attendant
Kindred At Home
08.2014 - 12.2020
Master of Arts - Social Work
San Jose State University
Bachelor of Arts - Sociology
University of California, Berkeley
Associate of Arts - Psychology
Skyline College
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