Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Queenisha Swain

Norwalk,CT

Summary

I Am A Dedicated professional with a proven track record at Allied Community Resources, enhancing patient well-being through compassionate caregiving and meticulous medication organization. Excelled in team leadership and relationship building, significantly improving patient independence and mental wellness. Skilled in patient care and safety procedures, consistently achieving high levels of customer satisfaction and operational efficiency.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. With My Track record of fostering collaborative and adaptable workplaces. As A Former Accomplished Assistant Manager At Footlocker Inc For Over 5 Years with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Home Health Care Aide

Allied Community Resources
08.2021 - Current
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided transportation and appointments management.

Assistant Manager

Foot Locker
10.2017 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

GED -

Wake Technical Community College
Raleigh, NC
06-2017

Skills

Patient care

  • Customer service
  • Time management
  • Decision-making
  • Team leadership
  • Customer relationship management (CRM)
  • Money handling
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Transportation assistance
  • Patient monitoring
  • Compassionate caregiving
  • Disability care experience
  • Schedule management
  • Compassionate client care
  • CT Driver's license

Languages

English
Full Professional

Interests

  • Historical Exploration
  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Music
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Interior Design
  • Fashion
  • Fashion and Style
  • Blogging/Vlogging
  • I enjoy helping others and giving back to the community

Timeline

Home Health Care Aide

Allied Community Resources
08.2021 - Current

Assistant Manager

Foot Locker
10.2017 - 06.2024

GED -

Wake Technical Community College
Queenisha Swain