Queila Maressa Ngu
Escondido,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Receptionist
Instituto de Olhos Freitas
Salvador, Brazil
12.2019 - 04.2020
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management.
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies.
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.
- Reception and completion of patient registrations, providing guidance regarding services.
- Cordial reception of clients, addressing general inquiries, determining the purpose of their visit, and directing them to the appropriate departments.
Physical Therapy Intern
COT Clinica de Ortopedia e Traumatologia
Salvador, Brazil
04.2018 - 09.2018
- Development and periodic review of treatment and exercise plans to maximize patient benefits.
- Gathering detailed patient information to create individualized plans to relieve pain, improve blood circulation, promote post-injury rehabilitation, and enhance relaxation.
- Guided patients through mobility exercises to determine leading cause of pain and provide diagnosis.
- Provided continual supervision and comfort to patients while they were executing the exercises.
Inbound Telemarketer
Tel Telemática
Salvador, Brazil
08.2015 - 02.2018
- Engagement in inbound telemarketing to handle customer inquiries, complaints, requests, and appointment scheduling.
- Engaging in clarifying doubts, and providing information to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
Receptionist Trainee
UNEB Universidade Estadual da Bahia
Salvador, Brazil
10.2013 - 10.2014
- I worked as a receptionist intern in a speech therapy clinic at the State University of Bahia, handling scheduling, receiving patients, and addressing inquiries.
- I updated records in company database systems as required.
- I greeted patients, answered general questions, and directed them to appropriate locations.
- As an intern at the clinic, I maintained the cleanliness of treatment rooms, and restocked supplies after each appointment.
Education
Bachelor's degree - Physical Therapy
UNICEUSA - Centro Universitário De Salvador
Salvador, BA, Brazil07.2019
Skills
- Microsoft Office
- Phone etiquette
- Organizational skills
- Customer service
- Microsoft Word
- Client reception
- Patient monitoring
- Treatment plan development
- Effective communication
- Patient assistance
- Customer/Client relations
- Portuguese speaker
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Portuguese
Native/ Bilingual
Timeline
Receptionist
Instituto de Olhos Freitas
12.2019 - 04.2020
Physical Therapy Intern
COT Clinica de Ortopedia e Traumatologia
04.2018 - 09.2018
Inbound Telemarketer
Tel Telemática
08.2015 - 02.2018
Receptionist Trainee
UNEB Universidade Estadual da Bahia
10.2013 - 10.2014
Bachelor's degree - Physical Therapy
UNICEUSA - Centro Universitário De Salvador
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