Summary
Overview
Work History
Education
Skills
Communication
Timeline
Generic

Queiriz Arbaiza

Fort Lauderdale

Summary

Dedicated professional eager to contribute to a reputable organization by utilizing my skills and expanding my knowledge. Committed to fostering a positive and productive work environment through strong work ethic and effective communication. Seeking to make a meaningful impact and drive success within the organization.

Overview

12
12
years of professional experience

Work History

Bank Contact Center CSR

Jack Henry & Associates
02.2024 - Current
  • Aided multiple financial institution clients/customers similar to an over the phone personal banker.
  • Assuring system security by verifying customer information prior to preforming any modifications or resets.
  • Following escalation procedures to ensure complex support issues are resolved.
  • Assessing nature of question or issue and resolving it in a timely manner.
  • Remote

Fraud and Disputes Specialist

First National Bank of Omaha
03.2022 - 04.2023
  • Used Critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
  • Created fraud and dispute cases files that met/exceeded department standards of quality.
  • Worked independently with customers over the phone to answer and or ask questions regarding both debit and credit card accounts.
  • Ensured proper verification practices to validate caller identity.
  • Understood and complied with bank policy, laws, regulations, and bank’s BSA/AML program.
  • Remote

Legal Assistant/ Property Damage Supervisor

Kanner & Pintaluga Law Office
10.2017 - 03.2020
  • Assisted attorneys in preparing for depositions and conferences.
  • Corresponding with clients, insurances adjusters, and attorneys.
  • Negotiated with adjusters regarding payout for property damage portion of cases.
  • Drafted legal documents such as pleadings and motions.
  • General file maintenance, handling up to 100 cases.

Dispatch Operator/ Transport Coordinator Supervisor

ACCESS2CARE
11.2013 - 10.2017
  • Answered inbound calls, chats, and email to facilitate customer service.
  • Coordinating transportation between members and healthcare facilities.
  • Relationship manager between private healthcare facilities and health insurances.
  • Scheduling transportation for members according to medical needs.
  • Mentored new employees on procedures and policies to maximize work performance.

Education

HS Diploma -

Coconut Creek High School
Coconut Creek, FL

Skills

  • Fully Bilingual: English & Spanish
  • Efficient and detail oriented
  • Communication
  • Resourceful
  • Data Analysis
  • Data Entry
  • Adaptability
  • Work Ethic
  • Email Support
  • Active Listening
  • Critical Thinking
  • Complaint handling
  • Professional telephone demeanor
  • Dispute resolution

Communication

Empathetic communicator, I am adept at giving and receiving feedback. I am confident and honest when giving opinions, all while being considerate and respectful of others.

Timeline

Bank Contact Center CSR

Jack Henry & Associates
02.2024 - Current

Fraud and Disputes Specialist

First National Bank of Omaha
03.2022 - 04.2023

Legal Assistant/ Property Damage Supervisor

Kanner & Pintaluga Law Office
10.2017 - 03.2020

Dispatch Operator/ Transport Coordinator Supervisor

ACCESS2CARE
11.2013 - 10.2017

HS Diploma -

Coconut Creek High School

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