Queite (Kate) Tsuzuki
Butte
Summary
Adept at leveraging skills in Microsoft Office and data entry, I significantly enhanced operational efficiency at Town Pump Inc. by streamlining HR processes and improving data accuracy. My keen attention to detail and strong organizational abilities have consistently driven project success, showcasing my ability to manage complex tasks with confidence and integrity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Town Pump Inc.
Butte
05.2024 - Current
- Performed background checks on potential hires to ensure compliance with company standards.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Provided administrative support for HR projects and initiatives.
- Prepared reports on HR metrics for senior management review.
- Coordinated training schedules.
- Handled confidential information with discretion and integrity.
- Updated employee database with changes in job title, salary information or contact details.
- Maintained accurate records of employee information such as wages, and leaves of absence.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Responded to internal and external HR-related inquiries or requests.
Patient Access Specialist
Southwest Montana Community Health Center
Butte
07.2023 - 05.2024
- Company Overview: (Healthcare)
- Secured patient information and confidential records in compliance with the HIPAA privacy act and standards to protect patient data
- Reviewed record documentation to abstract all required medical, surgical, ancillary, demographic, social and administrative data, and query clinical staff, as appropriate
- Received patient deductibles and co-pay amounts and educated patients about FPL, Sliding Fee Program
- Prepared quotes for dental procedures and discussed payment options to satisfy the patients' financial obligations
- Obtained signatures for financial and treatment responsibility from patients or guardians
- Performed patient scheduling and registration function to serve as an initial contact point for dental and medical office visits
- Provided excellent customer service by promptly answering patient inquiries and concerns
- Verified patient eligibility and coverage with insurance companies
- Handled incoming and outcome calls to schedule appointments
- Followed document protocols to safeguard the confidentiality and integrity of patient records
- Uses various computer applications to abstract records, assign codes, and record and transmit data
- Handled crises and prioritized the safety and well-being of patients and staff
Administrative Assistant
American Technologies Network Corp.
Doral
09.2022 - 06.2023
- Company Overview: (Manufacturing)
- Handled requests and queries from senior managers
- Assisted in vendor relationship management
- Responsible for maintaining updated licenses and inspections required for business operations
- Created and updated records and files to maintain document compliance
- Updated spreadsheets and databases to track, analyze and report on production performance and sales data
- Performed personnel management, documentation, and submit employee attendance and work hours
- Responsible for maintaining and updating company handbook to outline policies
- Assisted with bookkeeping activities including payroll and accounts payable
- Explained company procedures, job duties, and performance expectations for new hires
- Submitted work orders and scheduling repairs for general building space and equipment
- Monitored office expenditures and handled office contracts (rent, service etc.)
- Kept office supplies well organized and sufficiently stocked, placing orders promptly for replenishment
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters to appropriate staff
- Arranged meetings and coordinated resources for use by attendees
- Calendar management for daily tasks
- (Manufacturing)
Quality Assurance Technician
American Technologies Network Corp.
Doral
09.2021 - 09.2022
- Company Overview: (Manufacturing)
- Conducted quality control of electronics components prior to product assembly
- Completed final product inspections of night vision and thermal scopes to fulfill quality assurance requirements
- Noted results and entered data in Dynamics to track and assess trends
- Assisted with correcting systemic problems to eliminate errors
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards
- Conducted tests to validate compatibility with programs, hardware, and operating systems
- Randomly selected products at various stages of production for evaluation
- Helped recruit, train, and schedule employees to fulfill quality standards and expectations of management
- Collected, analyzed, and summarized data including failed processes and recalls creating accurate quality documentation
- Monitored QA/QC procedures for adherence by employees and notified personnel of non-compliance issues
- Assisted with RMA evaluating issues on returned products to collect data for corrections
- Advised management on effective plans for resolving major quality problems
- Inspected, removed, and replaced malfunctioning equipment and tools to minimize workflow disruptions
- Implemented, maintained, and ensured compliance of 5S methodology by personnel
- (Manufacturing)
Administrative Assistant
UNO Healthcare Inc.
Doral
06.2019 - 08.2021
- Company Overview: (Healthcare)
- Responsible for ordering prescription pharmaceuticals and ensuring timely delivery to customers
- Ensured compliance with FDA and TSA regulations for buying, selling, importing, and exporting pharmaceuticals
- Follow up with patients' treatment
- Ensure inventory, shipment, and arrival before the next patients’ treatments
- Proofread import license for each patient
- Oversaw calendar management duties using Outlook for daily tasks
- Assisted with office management, administration, and maintained current local licensing requirements
- Created files and databases and maintained records including contact information of the customers and suppliers
- Maintained effective customer service by responding to all clients' concerns and requests
- Coordinated and booked international shipments (LATAM)
- Validated order information of export and import documentation per each country's regulations for all shipments
- Performed data entry using Excel spreadsheets for every information received within the company including invoices, receipts, licenses, sales orders, purchases, and product information
- Analyzed the data forecast for future reports and predictions for sales orders, demand generation, and supplies
- Sorted emails, scheduled meetings, and answered calls serving as the first point of contact for guests and customers
- (Healthcare)
Quality Assurance Technician
Waysu NGK
Japan
07.2014 - 02.2016
- Company Overview: (Manufacturing)
- Conducted quality control of Apple Watches to ensure accuracy of production prior to shipment
- Consulted with engineers to resolve quality, production, and efficiency issues to meet SOPs
- Inspected, tested, and measured materials, products, and installations against specifications
- Tracked findings and updated computer tracking system with documented assessments
- Measured product dimensions to assess compliance with specifications
- (Manufacturing)
Education
Associate in arts - Health Services Administration
Miami Dade College
Miami12.2026
High School Diploma -
Colégio Estadual Deputado Jose De Assis
Brazil02.2007
Skills
- Microsoft Office
- Google Sheets
- Smartsheet
- Success Factors Software
- Epic Software
- Jira Software
- Data Entry
- Reports
- Schedule & Calendar
- Mail Management
- Attention to Detail
- Self-Starter
- Organization Skills
Certification
- Exercising Leadership - Harvard University
- 5S Concept Certified - Management and Strategy Institute
- Business English: Networking - University of Washington
- Email For Networking - University of Washington
- Certified Florida Notary
- QuickBooks - Udemy
- Bookkeeping Basics - Intuit
Languages
- English, Professional
- Portuguese, Native
- Spanish, Conversational
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Human Resources Assistant
Town Pump Inc.
05.2024 - Current
Patient Access Specialist
Southwest Montana Community Health Center
07.2023 - 05.2024
Administrative Assistant
American Technologies Network Corp.
09.2022 - 06.2023
Quality Assurance Technician
American Technologies Network Corp.
09.2021 - 09.2022
Administrative Assistant
UNO Healthcare Inc.
06.2019 - 08.2021
Quality Assurance Technician
Waysu NGK
07.2014 - 02.2016
Associate in arts - Health Services Administration
Miami Dade College
High School Diploma -
Colégio Estadual Deputado Jose De Assis
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