Quella-Marie Pierre-Louis

• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Trained new staff in bussing and cleaning procedures.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Reset and cleaned tables quickly to prepare for new customers.
• Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
• Arranged tables and chairs for special occasions and events.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Addressed customer complaints and inquiries to verify satisfaction.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Monitored dining room inventory and replenished as necessary.
• Assisted wait staff with timely food delivery and guest requests. (food running)

Although my role was listed as food runner, I regularly took on multiple responsibilities to support my team and gain experience across all areas of the restaurant.

• Arranged tables and chairs for special occasions and events.
• Greeted customers and provided outstanding customer service.
• Established rapport with customers by providing friendly and attentive service.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Addressed customer complaints and inquiries to verify satisfaction.
• Assisted customers with carry-out service.
• Offered product samples, answered questions and helped customers find items.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Assisted wait staff with timely food delivery and guest requests.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Monitored dining room inventory and replenished as necessary.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Built relationships with customers to encourage repeat business.
• Performed cash, card, and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Learned duties for various positions and provided backup at key times.
• Handled cash with high accuracy and took care to check bills for fraud.