Summary
Overview
Work History
Education
Skills
Timeline
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Quelyn Smith

Las Vegas,NV

Summary

I am a dedicated, organized and methodical individual. I have good interpersonal skills, an excellent team worker and very willing to learn and develop new skills. I am reliable and often seek new responsibilities within a wide range of employment areas. 4+ years of travel booking experience. 7+ years of customer service experience.

Overview

10
10
years of professional experience

Work History

Travel Counselor

American Express
11.2018 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Communicated benefits and information regarding international and domestic travel with clients based on card types and obtained best rates.
  • Developed customized itineraries to meet individual client preferences, resulting in high levels of satisfaction.
  • Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Casino Cage Cashier

Excalibur Hotel & Casino
08.2017 - 11.2018
  • Quickly and accurately counted drawers at start and end of each shift. Ensured smooth operations by balancing the cage, identifying discrepancies, and resolving issues promptly.
  • Handled money, ticket and chips exchanges for customers.
  • Completed casino cage transactions on behalf of customers.
  • Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
  • Facilitated efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Ticket Office Representative

Exclaibur Hotel & Casino
08.2014 - 08.2017
  • Assisted in training new employees on best practices for box office operations, serving as a knowledgeable mentor.
  • Increased ticket sales by providing excellent customer service and efficiently handling transactions.
  • Consistently adhered to company policies and procedures, contributing to a professional and well-functioning work environment.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Created and maintained reports of sold tickets and payments received.
  • Sold admission, processed payments, and issued tickets.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

Education

Deaf Studies

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Legacy High School
North Las Vegas, NV
2014

Skills

  • Travel industry experience
  • Excellent customer service
  • Strong negotiation skills
  • Advanced itinerary planning
  • Travel research
  • Mentoring and training
  • Client Relations
  • Data Confidentiality
  • Travel Bookings Processes

Timeline

Travel Counselor

American Express
11.2018 - Current

Casino Cage Cashier

Excalibur Hotel & Casino
08.2017 - 11.2018

Ticket Office Representative

Exclaibur Hotel & Casino
08.2014 - 08.2017

Deaf Studies

College of Southern Nevada

High School Diploma -

Legacy High School

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Quelyn Smith