QUENARD HAWKINS
GardaWorld Security
District Heights,MD
5
years of professional experience
IT Support Specialist supporting users with technical troubleshooting, database administration, and virtual technology. Applies programming knowledge in HTML, PHP, CSS, and MySQL to help maintain systems and solve recurring issues. Bridges support work with hands-on utility technician experience to communicate clearly across technical teams and nontechnical users.
Work History
Security Officer
1 Year 10 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and mitigating risks effectively.
- Responded to incidents, providing immediate assistance and coordinating with emergency services as needed.
- Maintained detailed logs of daily activities, incidents, and observations for accurate reporting.
IT Technician
1 Year 7 Months- -AV technician
- -Utility technician
- Streamlined IT support processes, improving response times and user satisfaction rates.
- Managed software installations and upgrades, maintaining compliance with organizational standards.
- Collaborated with cross-functional teams to assess technology needs and provide tailored solutions.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Diagnosed and resolved hardware and software issues for end-users, enhancing system performance.
Warehouse Worker
7 Months- -Checked packages and merchandise for damage and notified vendors.
- -Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- -Packaged and sealed products according to order size and specifications.
- -Addressed customer questions and concerns regarding products and services.
- -Maintained company inventories and completed product counts for reports.
Education
Bachelor of Science - Information Technology, Minor in Business
- Member of Kappa Alpha Psi Fraternity Inc.
- Treasurer/ Exchanger
- Primary duties include budget planning, financial reporting, record- keeping, managing incoming and outgoing funds, and fundraising efforts going in or out of an organizing committee.
- Dean's List Fall '21
Skills
Windows troubleshooting
Active directory
Hardware troubleshooting
Network troubleshooting
Ticketing systems
User support
Remote desktop support
Incident triage
Service request handling
Customer issue resolution
Desktop setup
Software installation
Printer support
Account provisioning
Password reset support
Timeline
Security Officer
GardaWorld Security
10.2024 - CurrentRead More
IT Technician
CNC Productions, Independent Contracting
06.2022 - 01.2024Read More
Warehouse Worker
XPO Logistics
06.2021 - 01.2022Read More
Frostburg State University
Bachelor of Science from Information Technology, Minor in Business
Read More