Quenasia Scott
Pleasant Grove,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Call Center Representative I
America's First Federal CU
Birmingham, AL
06.2021 - Current
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- File and investigate fraud claims.
- Submit fraudulent dispute claims.
- Review account transactions and general ledgers to maintain anti-money laundering and bank secrecy act policies.
- Achieves high satisfaction rating through proactive one-call resolutions of customer issues.
- Learn and maintain an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educates customers on company systems, form completion, and access to services.
- Analyze large amounts of data to find patterns of fraud and anomalies
Collections Specialist
Regions Bank
Hoover, AL
11.2019 - 06.2021
- Listen to clients to understand the reason for their call
- Addresses all questions or complaints, and provides accurate and efficient feedback
- Handles high volume inbound and outbound calls and should seek to seek a resolution while providing a positive experience.
- Collects debts from clientele and customers
- Reviewing the company debtor list
- Contacting customers and informing them of their overdue bills
- Advising customers on their payment options and suggesting methods of payment
- Negotiating suitable payment plans
- Maintaining customer payment records
- File Complaints
Education
Associate’s Degree - Radiologic Sciences
Lawson State Community College
Birmingham, AL05.2019
Skills
- Outstanding communication and customer service skills
- Great time management skills
- Ability to analyze problems and find the solution
- Proficient knowledge and use of Microsoft words, Microsoft Excel,Microsoft PowerPoint
Timeline
Call Center Representative I
America's First Federal CU
06.2021 - Current
Collections Specialist
Regions Bank
11.2019 - 06.2021
Associate’s Degree - Radiologic Sciences
Lawson State Community College
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