Quenatia Blum
Lufkin
Summary
Compassionate professional with a strong background in resident support and daily living assistance. Skilled in monitoring vital signs and documenting care accurately. Committed to enhancing resident well-being through effective communication and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
PineCrest Retirement Community
Lufkin
02.2026 - 05.2026
- Supported residents in daily living activities and personal hygiene, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided companionship and emotional support to enhance resident well-being.
- Recorded resident care activities in electronic health records, ensuring accurate and up-to-date documentation for care continuity.
CNA
Castle Pines Health And Rehab
Lufkin
12.2025 - 02.2026
- Provided support for residents' daily living activities and personal hygiene to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Ensured accurate documentation of resident care activities in electronic health records to maintain continuity of care.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Store Manager
Lumos
Waynesboro
01.2025 - 06.2025
- Managed daily store operations, ensuring efficient workflow and team coordination.
- Oversaw inventory management, maintaining optimal stock levels to meet customer demand.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Office Assistant
Balancing Staffing
Merced
08.2024 - 12.2024
- Managed office supplies and inventory for efficient operations.
- Assisted in preparing documents and presentations for meetings.
- Maintained filing systems, ensuring organization and accessibility.
- Handled incoming calls and directed inquiries to appropriate personnel.
Customer Service Representative
IncludeHealth
09.2023 - 06.2024
- Provided exceptional support to clients through phone and email communications.
- Resolved customer inquiries effectively using CRM software and internal resources.
- Handled escalated issues with professionalism and empathy during high-stress situations.
- Documented customer interactions accurately for future reference and analysis.
Customer Service Representative
United Healthcare Group
01.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly, ensuring a positive service experience.
- Maintained professionalism in stressful situations, effectively diffusing tension.
- Documented customer interactions to support future reference and analysis.
Education
High School Diploma -
Monroe High
Monroe, NC06-2006
Skills
- Vital sign monitoring
- Daily living assistance
- Electronic health records
- Documentation accuracy
- Client relationship management
- Empathy in care
Certification
- CNA
- CPR
Timeline
CNA
PineCrest Retirement Community
02.2026 - 05.2026
CNA
Castle Pines Health And Rehab
12.2025 - 02.2026
Store Manager
Lumos
01.2025 - 06.2025
Office Assistant
Balancing Staffing
08.2024 - 12.2024
Customer Service Representative
IncludeHealth
09.2023 - 06.2024
Customer Service Representative
United Healthcare Group
01.2022 - 10.2022
High School Diploma -
Monroe High