Quencee J. Thompson

• Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
• Exceeded customer service satisfaction ratings by 150% by providing prompt answers to specific questions.
• Maintained confidentiality of banking records and client information to avoid possible data breaches.
• Recommended enhancements and updates to system software based on performance data and user feedback.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Examined checks for identification and endorsement.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Prepared official checks for customer and internal bank needs.
• Verified amounts and integrity of every check or funds transfer.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
• Reported daily averages and shortages to operations department.
• Counted as much as $300,000 in daily funds with manual and machine-assisted methods.
• Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
• Processed 45 cash withdrawals per shift with high-level accuracy.
• Managed customer referrals to help financial services team members capitalize on sales changes.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Processed sales referrals and promoted bank services and products, resulting in 110% branch sales increase.
• Liaised between bank branches regarding best practices and operations.
• Leveraged customer service and sales abilities to consistently meet performance goals.
• Loaded consumer loan applications into Decision Pro program.
• Created and implemented new organization and filing system for New account and account maintenance documents.
• Increased quarterly sales by 95%

• Balanced daily cash deposits and bank vault inventory with zero error rate.
• Produced and filed daily reports covering Teller balancing, vault balancing and negotiable items.
• Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
• Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
• Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
• Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
• Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
• Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
• Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
• Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
• Adhered to regulatory and company security and audit procedures.
• Verified, captured and balanced deposits and audited check image quality.
• Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
• Used dynamic research and interpersonal skills to swiftly resolve customer issues.
• Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
• Handled over 60 customers daily and processed transactions, deposits and withdrawals.
• Supervised tellers to verify compliance with both federal and local regulations.
• Verified that deposits and orders contained correct customer contents on weekly basis with 100% accuracy.
• Processed 50-65 cash withdrawals per shift with high-level accuracy.
• Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.

• Assisted with inventory management by conducting regular cycle counts and product audits.
• Worked fast and efficiently to process at least 150 packages a hour
• One of the top scanners on my twilight shift
• Accurately built quality pallets and process them for outbound shipping
• Verified merchandise against shipping paperwork and resolved discrepancies.
• Kept stockroom orderly, accessible and safe with regular upkeep.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Read tickets accurately to pick out important information and correctly complete orders.
• Helped customers locate desired items and assisted with carrying heavy loads.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Improved operations by working with team members and customers to find workable solutions.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Handled all delegated tasks, including sorting and scanning outbound and inbound packages

• Greeted customers upon entry of the store and engaging with them throughout their visit.
• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Processed all sales transactions promptly to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures and customer service.
• Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Assisted with purchases, locating items and signing up for rewards programs.
• Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
• Learned roles of other departments to provide coverage and keep store operational.
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
• Inspected items for damage and obtained replacements for customers.
• Answered customer quests, provided store information and escorted to desired store areas.
• Received payments for products and issued receipts.
• Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
• Promoted specific item options to drive sales and achieve add-on purchases.
• Resolved customer complaints and escalated worsening concerns for remediation.
• Processed 50-75 transactions per day with exceptional accuracy.
• Increased sales by suggesting specific complementary items to customers.

• Guarded restricted areas to prevent unauthorized entry.
• Patrolled and secured industrial and commercial premises to prevent intrusion.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Investigated alarms and disturbances to maintain safety.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
• Triaged problems quickly and provided precise and clear information while working under minimum supervision.
• Circulated among patrons and customers to keep abreast of emergent security situations.
• Operated scanning equipment to keep entrance lines moving efficiently.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Provided security presence for large events with more than 1,000 attendees.

• My role as an administrative assistant/ intern consisted of many tasks like greeting clients and potential business partners on arrival.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Maintained inventory in supply closet to prevent shortages.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Directed customer communication to appropriate department personnel.
• Tracked and submitted employee timesheets to accounting department for payroll processing.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
• Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
• Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
• Controlled building access by supplying key cards to employees and visitors.

• Recovering the store after closing hours
• On the sunrise inventory team to stock apparel before opening hours
• Sorting new shipment and moving and inventory to the back stock room
• Placed prices and descriptive signage to enhance displays and promote items.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.
• Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
• Promoted new product releases and limited edition items to drive sales.
• Presented updated floor plans and design strategy to store management.
• Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
• Restructured merchandising strategy to promote high value and products.
• Supervised up to 5 employees on merchandising team.
• Managed visual displays for PINK company to drive exposure and increase revenue.
• Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
• Put together displays and layouts throughout store to promote trends and current sales items.
• Staged and styled mannequins with appropriate lighting for best in-store presentation.
• Restructured store layout and merchandising standards to improve brand image and increase sales.
• Adhered to and improved company merchandising standards in all areas.
• Facilitated sell-off of obsolete inventory with markdown strategies and displays.

• Greeted each client and asked questions to determine fashion needs.
• Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
• Monitored fitting rooms and stockroom, keeping all areas clean, neat and organized.
• Developed long lasting relationships with clients through one-on-one interactions in the store.
• Helped brand awareness by assisting in merchandising and handling display setups.
• Steamed and ironed items in preparation for professional photo shoots.
• Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
• Performed various administrative duties, including checking invoices, preparing special orders and unloading deliveries.
• Brainstormed with other stylists to determine how to incorporate exciting new trends into the development of showroom displays.
• Organized fashion sample garments for sales reps and agents.
• Handled payment transactions for merchandise worth up to $20,000.
• Created unique outfit designs that wowed clients and boosted sales $30 on average per transaction.
• Found the perfect headpiece and pair of heels to beautifully match bridal clients' wedding gowns.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Followed all company policies, rules and procedures to promote company goals and maintain safety.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Initiated friendly conversation with customers to determine level of assistance required.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Calculated pricing, applied discounts and collected payment to process transactions.
• Answered questions about current promotions and resolved issues according to store policies.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Drove sales by successfully employing strategies such as upselling and cross-selling.
• Adhered to all company initiatives and achieved established goals for each.
• Offered coupons and special deals to increase quantity of customer spending.
• Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
• Scanned, priced and bagged customer groceries quickly to keep lines moving.
• Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

• Operated cash register, collected payments and provided accurate change.
• Worked closely with front-end staff to assist customers.
• Helped customers find specific products, answered questions and offered product advice.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed all sales transactions promptly to prevent long customer wait times.
• Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.

• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Maintained clean and presentable reception area to maintain professional business reputation.
• Processed payments, issued bills and kept drawers accurate to meet financial targets.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Investigated and independently resolved all customer complaints to boost satisfaction.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Processed all sales transactions promptly to prevent long customer wait times.
• Managed office paperwork, including scanning documents and routing business correspondence.

• Led instruction for small groups of children.
• Assembled instructional materials for children's projects and play-time.
• Promoted calm, disciplined classroom setting for successful learning.
• Maintained safe, educational environment for students during learning and free play time.
• Communicated regularly with parents, teachers and administrators about students' progress and needs.
• Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
• Created colorful, attractive displays for bulletin boards and hallways.
• Graded tests, quizzes and homework and explained errors for students to correct.
• Implemented lesson plans for students with varying learning styles.
• Supervised test-taking within classroom to prevent cheating among students.
• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
• Established positive relationships with students, parents, fellow teachers and school administrators.
• Supervised children and participated with children in activities.
• Promoted student learning by providing individualized and small group support to reinforce classroom topics.
• Helped students master learning concepts through one-on-one and small group tutoring.
• Assisted teachers with lesson preparation and curriculum implementation.
• Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
• Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
• Prepared lesson materials and visual aids to reinforce lesson concepts.
• Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
• Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
• Distributed classroom materials and supplies such as pencils, paper and art materials.
• Wiped down desks and gave students hand sanitizer to avoid germ spread.
• Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
• Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
• Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.

• My job as a sales associate at Trinkets and Hoopz Accessories included the following: stocking and organizing merchandise, socializing with customers, exchanging money, providing excellent customer service, keeping up with the latest fashion trends to better stock the merchandise, cleaning, making sales and updating prices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Offered product and service consultations and employed upselling techniques.
• Acted as initial contact in addressing customer concerns.
• Built trusting relationships with customers by making personal connections.
• Helped average of 50-60 customers per day by responding to inquiries and locating products.
• Negotiated and closed deals with minimal oversight.
• Surpassed daily sales goals 50% by cross-selling jewerly and promoting additional products.
• Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
• Assisted with purchases, locating items and signing up for rewards programs.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Learned roles of other departments to provide coverage and keep store operational.
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
• Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
• Promoted financial products by maintaining excellent service offering knowledge.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Cross-sold bank products and services to meet customer needs and provide options.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
• Processed deposits, withdrawals and ACH transfers accurately.
• Supported managers in implementing operational improvements that increased efficiency across the branch network.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
• Monitored customer accounts to detect irregularities or suspicious activity.
• Expanded client base by promoting new financial products.
• Opened, closed, and updated accounts for customers.
• Balanced teller drawers and ATM cash.
• Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Provided advice on different bank products and financial options.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Collaborated with other departments to confirm compliance with banking procedures and regulations.
• Evaluated client financial positions and identified most appropriate banking products.
• Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
• Optimized resource allocation, strategically assigning tasks based on individual strengths and workload capacity for maximum efficiency.
• Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
• Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
• Developed and implemented strategies to reduce risk and increase profitability.
• Spearheaded community outreach initiatives to establish strong connections with local organizations and promote the bank''s commitment to social responsibility.
• Assisted customers with banking needs and inquiries.
• Implemented effective cost-saving measures, reducing operational expenses without compromising service quality.
• Cross-sold credit cards, loans and other bank products.
• Referred customers to other banking departments for specialized services.
• Educated customers on online banking and mobile banking applications.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Processed applications for new accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Received loan and utility payments, sending funds to correct destinations.
• Trained new hires on customer service policies and procedures.
• Counted, verified and handled bank deposits and armored car transactions.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Monitored and verified suspicious activity on customer accounts.
• Calculated fees due, interest and change for customer transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Wrote and distributed customer correspondence.

Acted as interim branch manager due to staffing shortages for multiple branch locations.

Traveling banker that specializes in providing support to short staffed locations to ensure success and compliance

Assisted in sales referrals and goals to help colleagues excel