Quencee Thomas
Peoria,IL
Summary
I’m very dependable with many years of prioritizing workflows and job tasks that build highly effective teams. Self-motivated critical thinking skills and very detailed orientation also great at learning very quickly and multitasking staying busy learn new ways to make the job feel more like family second home than just work. Team work makes a dream work.
Overview
10
10
years of professional experience
Work History
Production Control/ Forklift Operation
Rivian
Normal, US
03.2023 - 11.2023
- Used RF gun scanning equipment to manage product inventory, track progress through the facility, and record production data
- Increased team efficiency by using forklifts, cranes, and other equipment to move materials
- Improved operational efficiency by maximizing loads on each transfer
- Operated transport vehicles and auxiliary equipment such as pallets, bins and forklifts machines to move materials safely to and from target areas
- Transported product to customer locations
- Had an excellent attendance record and was always on time for work
- Used strapping and bracing techniques combined with proper balancing to keep the load from shifting
- Delivered tools and completed jobs by driving equipment from one site to another
- Planned team member movements based on current requirements to avoid safety concerns or delays
- Used equipment like sit down and stand up forklift to process excess materials and support recycling efforts
- Assessed production schedules and orders to plan material requirements and worker activities.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Reviewed purchase requisitions for accuracy prior to ordering materials and supplies needed for production runs.
Overnight Stocker
Walmart
Peoria, US
04.2021 - 12.2021
- Unboxed the product and organized it on the shelves using the layout and planogram guidelines
- Looked at floor displays to see which items needed to be restocked
- Did some light cleaning and housekeeping, such as throwing away trash and cardboard and sweeping and mopping the floors
- Customers were helped by me carrying packages and bags and securing purchases in vehicles
- Realigned merchandise throughout the assigned section to give shelves and racks a professional appearance
- Used pallet jack equipment to load, unload, and move heavy products
- Stamped price tags on merchandise, referring to official price lists.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Rearranged merchandise throughout the assigned section to give shelves and racks a professional appearance
- Prepared products for the sales floor by adding tags and restocking or readying pallets
- Kept the aisles clear during restocking to avoid accidents and make it easier for others to pass by
- Delighted customers by quickly locating requested items, increasing store revenue and increasing customer retention
- Secured products when transporting them to different areas of the store to avoid merchandise damage
- Looked through shelves and product cases for expired, outdated, or spoiled items
- Cleaned up the sales floor by collecting all boxes and trash
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking
- Removed outdated and overripe items from stock to avoid health risks
- Followed safety procedures to avoid falls and other injuries when stocking the store
- Took all of the boxes and trash off the sales floor and processed it through compactors
Customer Service Representative
Hgs Affina
Peoria, US
01.2019 - 04.2021
- Promoted available products and services to customers during service, account management, and order calls
- Communicated utility information to excavators and other appropriate personnel using paint, flags, and other methods
- Kept customers happy by implementing forward thinking strategies that focused on meeting their needs and resolving their concerns
- Resolved customer complaints promptly and efficiently.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed positive relationships with customers through friendly interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided primary customer support to internal and external customers in a fast-paced environment
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- On-line troubleshooting is something I do
Cashier Supervisor
Krogers
Peoria, US
09.2018 - 05.2019
- Verified over amount in cash and credit payments on a daily basis
- Researched out-of-stock items to find additional inventory in other store locations.
- Built lasting client relationships by organizing and planning sales events.
- Delegated work to staff, setting priorities and goals.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Processed exchanges and returns by inputting in company database.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Reconciled registers to prepare daily bank deposits.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Used Point of Sale register system to complete transactions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed payments promptly for customers to exceed productivity.
Warehouse Packer
Sc2
Peoria, US
10.2018 - 03.2019
- Checked them for damage or other issues before packing products into boxes
- Built and wrapped pallets to ensure shipment with freight carriers
- Alternated goods in inventory by following the 'first in, first out' approach to keep shelves organized and properly stocked
- Used protective equipment such as moving pads and plastic wrap to avoid product damage
- Shipped materials and assisted with boxing, packing, labeling, and document preparation
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Kept the warehouse clean and organized to maximize team efficiency and productivity
- Improved the efficiency of material delivery processes and reduced downtime
- Packed merchandise into specific packages based on the dimensions of the items
- Double-checked orders to make sure they were accurate
- Used forklifts to transport shipments from the warehouse to trucks
- Operated forklift and pallet jack to transport heavy loads.
- Used pallet jacks to move items to and from warehouse locations.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to track inventory movement within the warehouse system.
- Transported goods between different departments using material handling equipment.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Followed safety procedures while operating machinery and equipment.
- Reported any damages or discrepancies observed during operations to supervisor.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
Cashier
Schnucks
Peoria, US
05.2016 - 03.2017
- Kept well stocked cashier lanes and store shelves to promote strong sales
- Processed new orders quickly and accurately, completing numbers + daily transactions
- Help customers by guiding them and answering their questions
- Am in charge of issuing receipts, refunds, change, and tickets
- Counted the cash in the register drawer at the start and end of each shift
- I'm double checking credit approval
- Packages are bagged, boxed, or wrapped by me
- Credit cards, checks, gift cards, and coupons were all processed by me
- Customers received directions and recommendations from me
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Kept an eye on self checkout systems and offered assistance or intervention as needed
- Verified customer age requirement for alcohol or tobacco purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collected payments and provided accurate change.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Counted and balanced cashier drawers.
Manufacturing Assembly Associate
Jeff Warehouse
Bloomington, US
06.2015 - 07.2016
- Built containers and packed parts according to specific packing instructions
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for the next shift
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
- Double-checked the position and alignment of each component to avoid mistakes and waste
- Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs
- Followed the outlined specifications to implement effective assembly plans
- Checked and tested the functionality of components, assemblies, and power tools
- Monitored inventory levels of materials needed for assembly process.
- Inspected finished products for quality and adherence to customer specifications.
- Assembled and completed products according to production schedules.
- Conducted regular maintenance checks on machines used in the assembly line.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Utilized basic math skills to measure components accurately.
- Assisted in training new employees on assembly procedures.
- Inspected finished products for quality assurance purposes before packaging them for shipment.
- Performed quality checks on finished products.
- Assembled complex components after careful review of project specifications and directions.
- Operated machinery such as drill presses, saws, and routers.
- Reviewed blueprints and schematics to fabricate products according to necessary specifications.
- Maintained accurate records of all assembled items including quantity, type.
- Adhered strictly to established quality control procedures throughout the entire assembly process.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
Crew Member
McDonald's
Peoria, US
03.2014 - 08.2015
- Stored food trays in refrigerated storage cabinets or placed them over food warmers for immediate service
- Am in charge of taking orders from customers
- Cleanliness, Customer Service, and Food Preparation
- Worked as part of a team to complete efficient tasks and bring in top hauls
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- I'm assisting with food preparation
- Taking customer orders
- I'm in charge of the cash register and dealing with money
- Am capable of multitasking tasks such as taking orders, preparing orders, and handling cash with great accuracy
- Put together food orders while keeping proper portion control in mind
- Work in a team in the kitchen and prepare food
- Greeted customers promptly and took orders to keep the flow of traffic moving
- Clean my work area on a regular basis
- Work at the cash register
Education
High School Diploma -
Peoria High School
Peoria05-2014
Skills
- Reliable
- Punctual
- Strong physical stamina
- Teamwork skills
- Strong work ethic
- Forklift Certified
- Training and mentoring
- Quality standard verification
- Production control
- Workflow monitoring
- Contract negotiation skills
- Microsoft office
- Team building
- Leadership
- Effective communication
- Task prioritization
- Customer standards compliance
- Relationship building
- Training and coaching
- Capacity planning
- QA expertise
- Material planning
- Production control strategies
- Cost reduction
Name
Hi, I’m
Contact
Peoria, IL 61614
Education and Training
Peoria
Personal Information
Title: Experience Warehouse, Retail and Customer Service Ass.
Timeline
Production Control/ Forklift Operation
Rivian
03.2023 - 11.2023
Overnight Stocker
Walmart
04.2021 - 12.2021
Customer Service Representative
Hgs Affina
01.2019 - 04.2021
Warehouse Packer
Sc2
10.2018 - 03.2019
Cashier Supervisor
Krogers
09.2018 - 05.2019
Cashier
Schnucks
05.2016 - 03.2017
Manufacturing Assembly Associate
Jeff Warehouse
06.2015 - 07.2016
Crew Member
McDonald's
03.2014 - 08.2015
High School Diploma -
Peoria High School