Quency Gutierrez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
5
5
years of professional experience
Work History
Captain
Miami Ocean Yacht
08.2022 - Current
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
Front Desk Receptionist
A & M Contractors
02.2020 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
Assistant Property Manager
Commerce Capital Partners LLC
12.2018 - 04.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Posted policies and rules in common areas for tenant review.
Education
Dental Assistant - Dental Assisting
Houston Dental Careers
Houston, TX04.2019
High School Diploma -
Milby High School
Houston, TX05.2015
Skills
- Recordkeeping
- Property Maintenance
- Payment Collection
- Telephone and Email Etiquette
- Clerical Support
- Office Administration
- Departmental Support
Languages
Spanish
Native or Bilingual
Timeline
Captain
Miami Ocean Yacht
08.2022 - Current
Front Desk Receptionist
A & M Contractors
02.2020 - 07.2022
Assistant Property Manager
Commerce Capital Partners LLC
12.2018 - 04.2020
Dental Assistant - Dental Assisting
Houston Dental Careers
High School Diploma -
Milby High School
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