Quenecia Bentley
St Louis,MO
Summary
Motivated professional offering over 5 years of experience in financial and risk management. Adds value to any organization in need of great internal auditing, compliance and multitasking abilities. Meets tight deadlines.
Overview
10
10
years of professional experience
Work History
Operations Specialist II - Client Onboarding & Maintenance
Edward Jones
11.2023 - 03.2024
- Investigated discrepancies in taxpayer information to determine the appropriate course of action.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in the preparation of regulatory documents for submission to government agencies.
- Evaluated internal processes and procedures to ensure compliance with relevant laws and regulations.
Operations Specialist II - Account Activations
Edward Jones
09.2023 - 11.2023
- Audit over 200 multimillion-dollar portfolios utilizing advanced software to initiate risk management strategies
- Posted financial data in Excel spreadsheets and PowerBi to manage inventory.
- Assist branches with the inquiries of consumer accounts opened.
- Assisted in the development of training programs that focused on increasing speed, accuracy, and precision while competing in agility events.
- Provided feedback and suggestions to management regarding potential improvements or modifications to existing courses or training techniques.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Performed audits of operational and financial areas to check compliance.
Procurement Coordinator
Performance Food Group
St Louis, Missouri, United States
08.2023 - 08.2023
- Maintained vendor relationships by responding promptly to inquiries and resolving any issues or discrepancies quickly.
- Collaborated with internal stakeholders on special projects such as strategic sourcing initiatives.
- Served as a liaison between vendors and suppliers and internal customers when necessary.
- Participated in trade shows or conferences as needed to stay up-to-date on industry trends.
Loan Processing Assistant (Full-Time)
U.S. Small Business Administration
03.2021 - 05.2023
- Prepared formal reports summarizing audit results for senior management review.
- Communicated effectively with internal staff at all levels regarding audit results.
- Used risk-based approach to deliver contract compliance and adherence to service-level agreements (SLA).
- Inspected internal controls for businesses in various industries to determine compliance with Bank Secrecy Act.
- Developed, implemented, and maintained policies, procedures, and practices to ensure compliance with applicable laws and regulations.
- Advised clients on mortgages, taxes, insurance matters, environmental issues, and other relevant topics.
- Coordinated closings between buyers and sellers by ensuring all necessary documentation is completed correctly.
- Organized legal documents in company filing systems and databases.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
Mortgage Specialist
AmeriSave Mortgage Corporation
08.2020 - 10.2020
- Reviewed property titles to ensure accuracy of information prior to loan approval.
- Provided support during the underwriting process by collecting additional documentation when needed.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Performed title searches, ordered reports and obtained clearance documents.
- Analyzed trust documents to ensure adherence to legal requirements and company policies.
Paraprofessional
Essex Regional Educational Services Commission
Essex County, New Jersey, United States
12.2018 - 05.2020
- Assisted teachers with planning and preparing lessons for students.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Facilitated communication between educators, administrators, and parents regarding student progress.
Registration Associate
Events Staffing by Choice
Greater New York City Area
09.2016 - 11.2019
- Coordinated registration processes for incoming clients, ensuring accuracy and completion of all required documents.
- Resolved conflicts between guests, staff, and administrators related to front of house and back of house inquiries.
- Managed registration process for attendees, including collecting payments where applicable.
- Monitored event progress throughout the day and made adjustments as needed.
Freelance HR Clerk
Louis Vuitton
Greater New York City Area
08.2017 - 12.2018
- Reviewed and updated employee records in HR database.
- Processed payroll information accurately and timely.
- Resolved payroll issues or discrepancies in a timely manner.
- Maintained personnel files according to legal requirements and company policies.
- Ensured compliance with all applicable employment laws and regulations.
Quality Control Coordinator
Broadridge
Secaucus, NJ
11.2016 - 10.2017
- Trained and led staff on proper methods for conducting inspections and tests.
- Participated in cross-functional teams focused on improving existing processes or developing new ones.
- Identified opportunities for cost savings through improved quality control practices.
- Developed methods for tracking defects in order to provide meaningful feedback to management.
Production Control Specialist
Broadridge
Secaucus, NJ
11.2016 - 12.2016
- Evaluated existing procedures for accuracy and efficiency of workflow.
- Collaborated with other departments to coordinate efforts related to meeting production goals.
- Developed inventory control techniques to reduce losses and maintain optimal levels.
Retail Management Intern
Nordstrom
Paramus, New Jersey, United States
06.2016 - 08.2016
- Maintained inventory levels, monitored stock movement, and organized merchandise displays.
- Coordinated with other departments to ensure smooth implementation of promotional activities.
- Generated daily, weekly, monthly sales reports using POS software systems.
Archives Technician
National Archives and Records Administration
Greater St. Louis Area
06.2014 - 08.2016
- Maintained accurate inventory of all archival material including photographs, manuscripts, books and artifacts.
- Provided reference services regarding access to archived material in response to inquiries from patrons or researchers.
- Established and administered policy guidelines concerning public access to materials.
Education
Master of Business Administration (M.B.A.) - Business, Management, Marketing, and Related Support Services
Keller Graduate School of Management of DeVry University
01.2016
Footwear Brand Designer (Student) -
Pensole Footwear Design Academy
01.2016
Bachelor of Science (B.S.) - Family and Consumer Science: Apparel, Merchandising and Design
Alabama Agricultural and Mechanical University
01.2011
Skills
- Mortgage Banking And Analysis
- Government Procurement
- Management
- Compliance
- Risk management expertise
- Policy And Procedure Adherence
- Data Analysis And Research
- Process control strategies
- Troubleshooting and testing
- Material sampling
Languages
English
Full Professional
French
Elementary
References
References available upon request.
Timeline
Operations Specialist II - Client Onboarding & Maintenance
Edward Jones
11.2023 - 03.2024
Operations Specialist II - Account Activations
Edward Jones
09.2023 - 11.2023
Procurement Coordinator
Performance Food Group
08.2023 - 08.2023
Loan Processing Assistant (Full-Time)
U.S. Small Business Administration
03.2021 - 05.2023
Mortgage Specialist
AmeriSave Mortgage Corporation
08.2020 - 10.2020
Paraprofessional
Essex Regional Educational Services Commission
12.2018 - 05.2020
Freelance HR Clerk
Louis Vuitton
08.2017 - 12.2018
Quality Control Coordinator
Broadridge
11.2016 - 10.2017
Production Control Specialist
Broadridge
11.2016 - 12.2016
Registration Associate
Events Staffing by Choice
09.2016 - 11.2019
Retail Management Intern
Nordstrom
06.2016 - 08.2016
Archives Technician
National Archives and Records Administration
06.2014 - 08.2016
Master of Business Administration (M.B.A.) - Business, Management, Marketing, and Related Support Services
Keller Graduate School of Management of DeVry University
Footwear Brand Designer (Student) -
Pensole Footwear Design Academy
Bachelor of Science (B.S.) - Family and Consumer Science: Apparel, Merchandising and Design
Alabama Agricultural and Mechanical University
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