Quenesha Anderson
Pacific,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
GEICO
10.2017 - 05.2023
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Assessed complex claims and accurately determined value of damages.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Finish Line
06.2017 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
Apartment Leasing Agent
Apartment Advantage Staffing
01.2017 - 06.2017
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma -
South Lake Highschool
Seattle, WA06.2009
Skills
- Brand Representation
- Problem-Solving Ability
- Critical Thinking
- Customer Relationship Management
- Conflict Resolution
- Quality Control
- Call Center Operations
- Customer Experience
- Strong communicator
- Empathetic
- Handles stress well
Timeline
Auto Claims Adjuster
GEICO
10.2017 - 05.2023
Customer Service Representative
Finish Line
06.2017 - 10.2017
Apartment Leasing Agent
Apartment Advantage Staffing
01.2017 - 06.2017
High School Diploma -
South Lake Highschool
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