Quenesha Wiggins
Princeville,NC
Summary
To secure an entry-level position that will allow me to use my skills and abilities in an effort to improve business practices while allowing me to progress as an employee. Willing to work to the best of my ability and even harder so that I may advance farther. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
DESK ATTENDANT
TOWN OF TARBORO (PARKS AND REC)
05.2016 - Current
- Organized details of special events and itineraries
- Processed monthly payments of consumers(cash handling)
- Enforcement of Center rules
- Maintained departments files and records
- Answered and directed calls using multi-line phone system
- Data Entry
- Accounts Receivable Intake.
- Maintained a clean and organized front desk area for optimal guest interaction.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Improved workflow efficiency through effective organization of paperwork related to reservations, billings, and other administrative tasks.
ASSEMBLY TEST TECHNICIAN
HONEYWELL AEROSPACE (RANSTAD-CONTRACT)
08.2020 - 01.2021
- Excellent knowledge of manufacturing safety protocols and regulations
- Ability to read and interpret technical drawings, blueprints, and schematics
- Ability to work under pressure in fast-pace environment.
- Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Troubleshot issues during the assembly process, ensuring quick resolution and minimal impact on production timelines.
- Reduced errors with meticulous attention to detail during assembly and testing procedures.
- Communicated data analysis and interpreted test results through both verbal and written reports.
INTAKE REPRESENTATIVE
RICCI LAW
02.2020 - 07.2020
- Intake of Potential Clients
- Customer Service
- Data Entry
- Use of multiple intake data intake systems
- Inbound and Outbound Calls
- Research of Automobile Collisions
- Internet Research.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered referrals into appropriate system based on type of referral obtained.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
Customer service/Technical support service
Charter communications
06.2018 - 11.2019
- Effectively assessing and troubleshooting equipment issues
- Utilizing problem solving skills to resolve customer questions and concerns
- Troubleshooting and resolving service issues
- Troubleshooting customer provisions using positive communication skills
- Resolving service issues, including account billing, maintenance, enhancements and repairs
- Used my knowledge and adaptability, organization, and resourcefulness to support customers through a range of technical resolutions
- Accounts Receivable Intake.
- Monitored system performance to identify potential issues.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Responded promptly to incoming sales leads and requests for technical support.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Arts - Culinary Arts
Culinary Institute of America
Hyde Park, NY05.2012
Skills
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks at the same time
- Ability to work flexible hours and over time when needed
- Ability to work independently and with teams
- 8 years of relevant work experience in a Customer Service organization
- 8 years of experience in resolving complaints and minimizing conflicts
- Knowledge of root causes and how resolve account concerns
- Cultural Sensitivity
- Administrative Support
- Registration
- Revenue management
- Invoicing and Billing
- Front Office Support
- Payment Collection
- Oral and written communications
- Transaction Processing
- Data Confidentiality
Mentions
There is a two year gap in my employment status due to a serious automobile accident. (2021-Current)
Timeline
ASSEMBLY TEST TECHNICIAN
HONEYWELL AEROSPACE (RANSTAD-CONTRACT)
08.2020 - 01.2021
INTAKE REPRESENTATIVE
RICCI LAW
02.2020 - 07.2020
Customer service/Technical support service
Charter communications
06.2018 - 11.2019
DESK ATTENDANT
TOWN OF TARBORO (PARKS AND REC)
05.2016 - Current
Associate of Arts - Culinary Arts
Culinary Institute of America
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