Quenessa Barnes McBride
Newark,NJ
Summary
Highly experienced customer service representative with 7+ years of interface client experience and 5+ years in the kitchen. Results-driven customer service representative with proven ability to establish rapport with clients. Seasoned Sous Chef specializing in american/all cuisine. Successful 10+ year record in high-volume kitchens. Career achievements working with head chefs and kitchen staff to meet high standards for taste, presentation and service. Proficient Sous Chef highly effective at operating in fast-paced, demanding environments. Adaptable professional with success handling any challenge 10-year background in high-end restaurant industry.
Overview
11
11
years of professional experience
Work History
Kitchen Manager
Chipotle
Springfield , NJ
09.2022 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Sous Chef
The Hearvth Tavern
Garfeild , NJ
02.2022 - 10.2022
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in afast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Obtained fresh, local ingredients to lower grocery costs.
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
- Trained and managed kitchen personnel and supervised related culinary activities.
- Disciplined and dedicated to meeting high-quality standards.
- Oversaw scheduling, inventory management, and supply orders to maintain a fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Planned and directed high-volume food preparation in afast-paced environment
Team Leader
Crossmark
Secaucus, NJ
08.2021 - 08.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 15 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cross-trained and provided back up for customer service managers.
- Molded team and embraced change to adapt within dynamic market.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Worked with team lead to create prototypes of new designs and training materials.
Cashier/Prep Cook
Chartwells
New York, NY
12.2013 - 03.2020
- Prepared food before store opened and during store hours
- Take orders, made orders and cashed customers out
- Maintained and very clean workspace.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Wholefoods Market
Nyc, NY
08.2009 - 05.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Answered all calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup for customer service managers.
- Answered product and service questions, suggesting other offerings to attract potential customers
- Responded to customer requests for products, services, and company information
- Cross-trained and backed up other customer service managers
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ08.2021
Skills
- Skills Used
- used cashier experience every day
- Wood stove (pizza),deli, bistro station
- Customer Service
- Deposits, Cashing customers out, emailing customers, obtained customer information such As name, address, and payment method
- Described products and how to use them, answered questions and did return
- Trained all new hires
- Sales
- Food Prep
- Food Service
- Grill (3 years)
- Kitchen Staff (4 years)
- Pizza Wood stove oven (2 years)
- Restaurant Experience
- Cooking
- Coffee Experience
- POS
- Serving Experience
- Busser
- Microsoft Word
- Meal Preparation
- Cleaning Experience
- Cash handling
- Customer service
- Certifications and Licenses
- Food gourmet
- Food handler certificate
- Food Safety
- Supervisory Skills
- Customer service certificate, food service,
- Menu Planning
- Food Preparation
- Catering Events
- Staff Supervision and Coordination
- Recipe Development
- Food Preparing, Plating, and Presentation
- Kitchen Management
- Stocking and Replenishing
- Quality Assessments
- Ordering and Requisitions
- Chef Assistance
- Team Leadership
- Special Events and Catering
- Cleaning and Sanitation
- Supervising Food Prep
- Motivational Team Management
- Safe Food Handling
Additional Information
food handlers, customer service
Timeline
Kitchen Manager
Chipotle
09.2022 - Current
Sous Chef
The Hearvth Tavern
02.2022 - 10.2022
Team Leader
Crossmark
08.2021 - 08.2022
Cashier/Prep Cook
Chartwells
12.2013 - 03.2020
Customer Service Representative
Wholefoods Market
08.2009 - 05.2012
High School Diploma -
Penn Foster College
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