Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Quenette Holder

Hampton,VA

Summary

Experienced and dependable employee with a proven track record of efficiently completing tasks in various settings, exceptional interpersonal skills, and a desire to take on new challenges. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments, while working effectively unsupervised. Ready to contribute to a dynamic team and make a positive impact, with my passion for continuous learning and innovation.

Overview

21
21
years of professional experience

Work History

Warehouse Worker

Amazon Fulfillment Center
Suffolk, VA
02.2023 - 07.2024
  • Ensured the precision of incoming shipments by cross-checking them with purchase orders.
  • Executed accurate order picking as per established guidelines.
  • Demonstrated strong teamwork skills by collaborating with different departments and meeting project deadlines.
  • Ensured accurate order fulfillment based on customer specifications.
  • Maintained compliance with safety measures during machine operation.
  • Demonstrated expertise in safely packaging items using protective materials like bubble wrap or foam sheets.
  • Dutifully maintained cleanliness standards by performing tasks such as sweeping, mopping, and dusting shelves.
  • Expertly managed the lifting and transferring of heavy objects, utilizing both manual labor and operating pallet jacks or forklifts.
  • Stayed current with safety procedures and proper lifting techniques, minimizing the risk of injuries.
  • Utilized organizational guidelines to efficiently pack boxes and stock inventory.

Warehouse Worker

Target Upstream Distribution Center
Suffolk , VA
04.2017 - 12.2022
  • Followed established guidelines for picking orders accurately.
  • Collaborated closely with other departments on special projects as needed.
  • Received and tracked incoming inventory shipments.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Maintained accurate inventory records using computerized tracking systems.
  • Organized warehouse space for efficient storage of products.
  • Performed cycle counts to maintain accurate inventory records.
  • Operated scanners, computers, and other equipment to track orders.
  • Transported goods to designated areas within the warehouse facility.
  • Investigated any reported problems regarding shipping errors or damages.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Used digital database to keep records of units and stock moved.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.

Preferred Customer Service Agent

APAC Customer Service, Inc.
Newport News, VA
07.2008 - 06.2016
  • Collaborated with other departments such as logistics and sales to resolve customer issues.
  • Tracked orders from placement to delivery using internal systems.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Advised customers on purchasing decisions based on their individual needs.
  • Identified opportunities to improve customer service processes and procedures.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Answered incoming calls promptly and professionally within company standards.
  • Provided technical support over the phone when needed.
  • Resolved customer complaints quickly and efficiently.
  • Attended training sessions regularly to stay current on new products or services.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Cook

Chick-fil-A
Hampton, VA
01.2004 - 12.2006
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Resolved customer complaints regarding food quality or services provided.
  • Adhered to food safety standards when storing and preparing foods.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Replenished food items from inventory and rotated ingredients.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

Some College (No Degree) - Social Sciences

Thomas Nelson Community College
Hampton, VA

Skills

  • Shipping and receiving
  • Shipment Palletization
  • Warehouse Organization
  • Heavy Equipment Operation
  • Supply Ordering
  • Storage Organization
  • Cycle counting
  • Order Fulfillment
  • Packaging and Labeling
  • Equipment Troubleshooting
  • Stacking and Staging
  • Self-Motivated and Disciplined
  • Safety Training
  • Order Picking
  • Forklift Operations
  • Health and Safety Regulations
  • Deadline Adherence
  • Cleaning and Organizing
  • Food Preparation
  • Focused and disciplined
  • Positive and professional
  • Sanitation
  • Dish preparation
  • Customer Service
  • Food handling
  • Problem-Solving
  • Clear Communication

Accomplishments

  • While employed with Amazon, I became an ambassador, where I trained & supervised multiple classes of 6+. I also later became a PG where I managed the Tray Count, Tote Stacker and, Tray Sorter while also covering andons in order to solve employee's concerns/questions and fill in for them when needing to leave their station.
  • During my employment at Target UDC, I reached the highest division operating the Order Picker as well as the Tugger.
  • While at Apac Customer Service, I Excelled to the top department within the company where I assisted the most preferred customers.

References

References available upon request.

Timeline

Warehouse Worker

Amazon Fulfillment Center
02.2023 - 07.2024

Warehouse Worker

Target Upstream Distribution Center
04.2017 - 12.2022

Preferred Customer Service Agent

APAC Customer Service, Inc.
07.2008 - 06.2016

Cook

Chick-fil-A
01.2004 - 12.2006

Some College (No Degree) - Social Sciences

Thomas Nelson Community College

Similar Profiles

CREATE PROFILE
Quenette Holder