Quenette McNorton
San Francisco,CA
Summary
Extensive facilities background with 17 years career experience which includes knowledge in financial operations, office services functions, leases, and contracts, and with direct experience in a facilities department. Demonstrated success in establishing processes for efficiency measures and long-term planning. Oversee repair, maintenance work performed by engineers, technicians, vendors, and contractors. Proven history of delivering high-quality, detail-oriented results, as well as establishing and improving operational processes and procedures, and efficiently completing tasks.
Overview
17
17
years of professional experience
Work History
Facilities Manager (Cruise Account)
CBRE
05.2022 - Current
- Responsible for managing 750K Sq ft portfolio of a fast-growing tech company, with an emphasis on electrical/general construction expansion projects to parking lots, warehouses, garages, and office buildings
- Lead a team of mobile engineers along with the FM Team
- Responsible for maintaining monthly KPIs and other metrics measured for the client
- Responsible for financial reporting on operating expenses of budget performance/finance activity while maintaining adherence to annual budgets
- Manages small to midsize projects, focusing on electrical
- Manages repair and maintenance efforts with the mobile engineering team, reducing 3rd-party expenses
- Manage service providers and contracts for ongoing services such as janitorial, landscaping, HVAC, pest control, first aid, fire/life/safety, and electrical
- Responsible for the quality control of general business operations
- Performed comprehensive quarterly property inspections, documenting conditions of each property
- Manages small to mid-sized non-capital projects involving electrical modifications and minor construction
- Maintains ongoing collaboration with the security department and is responsible for building emergencies 24/7
- Frequent collaboration with public agencies (Caltrans, SFMTA, SFFD)
- Maintaining the knowledge in EHS/ERT/OSHA regulations.
Area Facilities Manager (Citibank Account)
CUSHMAN & WAKEFIELD
01.2018 - Current
- Responsible for managing a portfolio of 45 retail branches, to include reporting, projects, budgeting, corporate directives to ensure safe, presentable retail properties and overall positive client experience
- Responsible for financial reporting on operating expenses
- Consistently meet monthly KPIs and SLAs for financial performance and work order completion
- Responsible for financial reporting on operating expenses and capital expenditures of budget performance/finance activity while maintaining adherence to annual budgets
- Effectively use metrics analysis reports to effectively communicate facilities related metrics including workload analysis for team management
- Manages repair and maintenance efforts with in-house engineering team, reducing 3rd-party expenses
- Oversee service providers and contracts for ongoing services such as landscaping, janitorial, fire/life safety, pest control, and waste management, to include contract/lease analysis
- Responsible for the quality control of general business operations
- Performed comprehensive quarterly property inspections, documenting condition of each property in portfolio
- Maintaining the knowledge of OSHA and other environment/governmental regulations and ensuring that the facilities maintain compliance at the federal, state, and municipal level
- Collaborating with local municipalities, law enforcement, and first responders (fire), including utility companies
- Counsels clients on efficiency improvement measures, cost-saving initiatives, long term planning and reports on high-level/visibility projects.
Facilities Coordinator (Google Account)
JONES LANG LaSALLE (JLL)
10.2015 - 12.2017
- Facilities Coordinator responsible for the budget management of 1.5M sq ft of Class A high-rise spaces in San Francisco and San Jose
- Provided support in financial oversight, vendor management, monthly operations, invoice processing, financial training
- Responsible for yearly budget creation, monthly forecasting, and analysis
- Created various financial reports as needed, and information for business reviews with the client
- Supported office projects, moves, space planning, mail station monitoring, and communication with building management.
Facilities Coordinator (Kaiser Foundation Health Plan Account)
JONES LANG LaSALLE (JLL)
07.2007 - 10.2015
- Responsible for the management of 50+ conference rooms throughout the Kaiser portfolio, that housed 1,500+ employees
- Primary conference room support contact for Leadership at the Kaiser headquarters
- Created instruction manuals, implemented best practices for cost-savings initiatives and continued efficiency throughout the portfolio in Oakland, Alameda, and Walnut Creek area
- Coordinated and provided project support for building improvement, utilities operations, maintenance activities, and operation equipment installation under the Facilities Manager's direction
- Supported meeting requirements, including but not limited to modifying room setup / breakdown as required (moving tables, chairs, etc.) and identifying pre- and post-meeting spaces
Education
Bachelor of Arts in Criminal Justice -
San Francisco State University
San Francisco, CA01.2005
Skills
- Microsoft Office (Excel, Outlook, PowerPoint, Word)
- Finance & Budgeting
- Vendor Management
- Retail Facilities
- Project Management
- Facility Operations
- Business Continuity Planning
- Safety & Security
- Staff Development
- Ergonomics
- Move Management
- Incident Response
- Premises Management
- Budgeting and financial management
- Building Maintenance
- Technical knowledge
- Building inspections
- Asset Management
- Inventory procurement
- Innovation and Creativity
- Emergency Preparedness
- Environmental Compliance
- Energy management
- System inspections
- Leadership and supervision
- Service contracts management
- Cost-reduction methods
- Performance Evaluations
- Strategic Planning
- Operations Oversight
- Budget Administration
- Organizational Skills
- Interpersonal Communication
- Multitasking Abilities
- Team Leadership
- Analytical Thinking
- Written Communication
- Disaster preparedness
- Access Control
- Waste Management
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
- Delegation skills
- Professionalism
- Time management abilities
Languages
Tagalog
Native or Bilingual
Timeline
Facilities Manager (Cruise Account)
CBRE
05.2022 - Current
Area Facilities Manager (Citibank Account)
CUSHMAN & WAKEFIELD
01.2018 - Current
Facilities Coordinator (Google Account)
JONES LANG LaSALLE (JLL)
10.2015 - 12.2017
Facilities Coordinator (Kaiser Foundation Health Plan Account)
JONES LANG LaSALLE (JLL)
07.2007 - 10.2015
Bachelor of Arts in Criminal Justice -
San Francisco State University
Similar Profiles
Vanessa GanzeVanessa Ganze
Administrative Assistant at CBREAdministrative Assistant at CBRE
Makaia WilloughbyMakaia Willoughby
Quality Compliance Associate at CBREQuality Compliance Associate at CBRE
George HightowerGeorge Hightower
Data Center Facilities Manager at CBREData Center Facilities Manager at CBRE
PAMELA YODERPAMELA YODER
Workplace Strategy Manager: MAC – Johnson & Johnson Account at CBREWorkplace Strategy Manager: MAC – Johnson & Johnson Account at CBRE
Perla EscobarPerla Escobar
Cleaner at J&r ConCleaner at J&r Con