Quenin Hines
Aubrey,TX
Summary
Enthusiastic, detailed oriented Training Manager with 8+ years of experience ensuring team comprehension, and developing training programs and material. Also, a proven leader that thrives in ambiguous circumstances with minimal direction and resources, and has a strong ability to gather and compile best practices from throughout the organization, to support positive change.
Overview
18
18
years of professional experience
Work History
Senior Learning and Development Manager
Hyphen Solutions
Dallas, TX
05.2021 - Current
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Mentored junior team members, fostering their growth and increasing departmental expertise.
- Created customized leadership development programs, resulting in improved management skills across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Directed training programs and development paths for managers and supervisors.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Senior Instructional Designer
Southwest Airlines
Dallas, TX
07.2020 - 07.2024
- Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials.
- Identified resource needs to meet instructional design objectives for Pilots.
- Generated course material and curricula based on student-centered learning.
- Designed custom eLearning courses tailored to business needs by using reality-based scenarios, interactives and simulations.
- Collaborated with subject matter experts to create accurate and effective training modules.
- Incorporated multimedia elements into course designs to engage learners with various preferences and abilities effectively.
- Redesigned, updated and revised existing courses to meet current academic standards.
- Identified and corrected problems with current curricula and reduced technical issues.
- Evaluated the effectiveness of training programs through analysis of learner feedback and performance data.
- Collaborated with senior stakeholders and web design teams to develop courses based on adult learning principles.
Sr. Training Advisor, Instructional Designer
CVS Health
Irving, TX
07.2016 - 10.2020
- Create and update the training SharePoint that stores all of the work instructions, job aides, and reference guides for my organization
- Scope and analyze training needs and gaps
- Manage the in house Learning Management System
- Designed 7 New Hire programs using the ADDIE methodology
- Designed and currently maintain 133 reference guides and 69 work instructions/job aides
- Developed training evaluations and hosted focus group evaluations to measure training effectiveness
- Led UAT testing for new Formulary Management System
- Provided stakeholders with ROI statistics over training effectiveness.
Training Manager, Human Resources
Examination Management Services
Irving, TX
03.2013 - 07.2016
- Managed the development and delivery of all corporate compliance training courses for 5000 employees
- Maintained the Learning Management System and Certification Center
- Managed training specialists and instructional designers
- Created a corporate learning and leadership development program
- Designed web based training modules using ADDIE
- Developed corporate training policy and procedures.
Clinical Training Specialist
UBC, an Express Scripts Company
Overland Park, KS
06.2012 - 02.2013
- Designed course curricula for major pharmaceutical companies
- Facilitated systems and soft skills trainings
- Provided close out reports on class participation
- Built process flows and manuals for end users
- Delivered reimbursement training for Eligibility Specialist
- Developed corporate training programs and maintained training records in the LMS.
Business Training Lead
Key Bank
St. Louis, MO
01.2007 - 05.2012
- Trained customer service representatives in a call center environment
- Improved contact center procedures to mitigate fraud risk
- Identified training gaps and created training courses
- Created assessments for agents to assess knowledge
- Applied progressive teaching principles to improve test scores
- Developed and coached agents to promote sales through service.
Education
Bachelor Of Education - Curriculum And Instruction
Wichita State University
Wichita, KS05.2022
Masters of Education (M.Ed.) - Learning and Instructional Design
Wichita State University
Wichita, KS01.2004
Skills
- Managing classrooms for diverse populations
- Facilitation skills
- Diversity and Inclusion
- Adult Learning Styles
- Training, Development, Coaching
- Organization
- Performance Management
- Task and Needs Analysis
- Multi-Unit HR Partner
- Process Improvement
- Virtual Learning
- Critical thinking
- Instructional Design
- Microsoft Suite
- Project Management
- Effective listening
- Articulate Storyline & Captivate Authoring tools
- Policies and Procedures
- ADDIE
- Blooms Taxonomy
- Interpersonal skills
- Munson Theory
- AGILE Learning
Accomplishments
- Created training programs and assessments targeting adult learners to create an engaging educational experience., Created Leadership development courses to improve better working relationships between management and employees., Developed manuals that resulted in mitigating risks., Created training outlines that offered effective training on time and within budget.
- Delivered training modules to inter-departmental teams to ensure smooth adoption of new programs.
- Completed training on-time and under-budget.
- Tailored educational curriculum to students with range of learning styles, disabilities, strengths, and weaknesses.
- As Training Manager, developed several new training and HR programs that led to significant increases in morale and performance during a time of intense organizational changes.
References
Upon Request
Timeline
Senior Learning and Development Manager
Hyphen Solutions
05.2021 - Current
Senior Instructional Designer
Southwest Airlines
07.2020 - 07.2024
Sr. Training Advisor, Instructional Designer
CVS Health
07.2016 - 10.2020
Training Manager, Human Resources
Examination Management Services
03.2013 - 07.2016
Clinical Training Specialist
UBC, an Express Scripts Company
06.2012 - 02.2013
Business Training Lead
Key Bank
01.2007 - 05.2012
Bachelor Of Education - Curriculum And Instruction
Wichita State University
Masters of Education (M.Ed.) - Learning and Instructional Design
Wichita State University