Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quenisha Brown

Montgomery

Summary

Highly motivated and reliable City Carrier Assistant with a strong record of safe driving and efficient performance. Skilled in delivering mail on specific routes, providing postal information, and offering exceptional customer service with a pleasant and professional demeanor. Bilingual and adaptable, with excellent communication, decision-making, and time management skills. Dedicated to meeting deadlines and maintaining familiarity with local communities, streets, and thoroughfares. Seeking a full-time position to apply interpersonal skills and tackle professional challenges effectively.

Overview

8
8
years of professional experience

Work History

Letter Carrier

United States Postal Service, USPS
05.2021 - Current
  • Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.

Call Center Representative

Kelly Connect Services
05.2019 - 05.2021
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Call Center Representative

ASK Telemarketing
04.2017 - 04.2019
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Certified Clinical Medical Assistant

JES Health Services
2629 Eastern Blvd, Montgomery, AL. 36117
07-2019

High School Diploma -

Franklin High School (Online)
595 E. Tennessee Street, Tallahassee, FL. 32308
08-2011

Skills

  • Delivery accuracy
  • Route navigation
  • Mechanical aptitude
  • Package handling
  • Postal regulations
  • Safety awareness
  • Hand-eye coordination
  • Memory retention
  • Customer service
  • Attention to detail

Timeline

Letter Carrier

United States Postal Service, USPS
05.2021 - Current

Call Center Representative

Kelly Connect Services
05.2019 - 05.2021

Call Center Representative

ASK Telemarketing
04.2017 - 04.2019

Certified Clinical Medical Assistant

JES Health Services

High School Diploma -

Franklin High School (Online)
Quenisha Brown