Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Quenisha Lewis

Houston,TX

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Organizational skills and customer service orientation.

Overview

14
14
years of professional experience

Work History

Assistant Front Office Manager

Hilton Houston Post Oak by the Galleria
Houston, TX
08.2024 - Current
  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
  • Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
  • Provided leadership by setting an example for other employees to follow.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Developed strategies for improving customer satisfaction ratings.
  • Responded promptly to customer inquiries via telephone or email.
  • Ensured that all staff members were properly trained on hotel policies and procedures.

Front Desk Agent

Hilton Houston Post Oak
Houston, TX
08.2018 - Current
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Housekeeping Attendant

Hilton Houston Post Oak
Houston , Tx
08.2016 - 08.2018
  • Replenished guest supplies and amenities.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Interacted pleasantly with clients and patrons when performing daily duties.

Customer Service Representative

Advantage Staffing Agency
Houston, TX
03.2014 - 08.2016
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Cashier

Walgreens
Houston, TX
06.2011 - 12.2013
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Kipp Sunnyside High School

Skills

  • Strong organizational skills
  • Energetic work attitude
  • Customer Service expert
  • Telecommunication skills
  • Courteous demeanor
  • Active listening skills
  • Goal oriented
  • Effective Listener
  • Opening/Closing procedures
  • Adaptive team player

Accomplishments

  • Contributed to company’s 4-star customer satisfaction rating through exceptional guest service.
  • Managed call flow with up to 150 calls in queue per minute.
  • Mediated issues among other crew members, resulting in the development of valuable conflict resolution skills.
  • Earned “Employee of the Month” at Hilton Post Oak in December 2018.
  • Carefully trained newly hired employees on customer service techniques which improved overall focus on guests and visitors.

Timeline

Assistant Front Office Manager

Hilton Houston Post Oak by the Galleria
08.2024 - Current

Front Desk Agent

Hilton Houston Post Oak
08.2018 - Current

Housekeeping Attendant

Hilton Houston Post Oak
08.2016 - 08.2018

Customer Service Representative

Advantage Staffing Agency
03.2014 - 08.2016

Cashier

Walgreens
06.2011 - 12.2013

Kipp Sunnyside High School

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