Quenisha Watson
Cincinnati,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/ Educator Apprentice
Destiny Beauty And Barber Academy
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Leasing Agent
EVU Residential
01.2023 - 09.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Used [Software] to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Traveling Hair Stylist
Great Clips Hair Salon
03.2021 - 12.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Home Health Aide
Family Bridge Healthcare Services
04.2020 - 04.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Food Service Manager
US Army
04.2010 - 11.2011
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Oversaw training of more than 200 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Healthcare Specialist (68W)
US Army
10.2003 - 03.2013
- Evaluated patient progress throughout treatment, making adjustments as necessary to ensure optimal recovery outcomes.
- Enhanced team efficiency through thorough documentation and communication of patient condition during handoffs.
- Mentored junior healthcare specialists in developing technical skills and adhering to safety protocols during critical situations.
- Assisted physicians with surgical procedures, ensuring proper sterilization protocols were followed for optimal results.
- Conducted regular equipment inspections to ensure proper functioning during emergency scenarios, minimizing risk of complications due to malfunctioning devices.
- Coordinated transportation arrangements for injured personnel, optimizing response times during emergencies involving multiple casualties.
- Performed advanced life support techniques, including airway management and defibrillation, to stabilize critically ill patients.
- Participated in ongoing training to stay current on medical advancements and best practices for patient care.
- Maintained patient records in accordance with HIPAA guidelines, safeguarding sensitive information from unauthorized access or disclosure.
- Collaborated with interdisciplinary healthcare teams for well-coordinated treatment plans tailored to individual patient needs.
- Educated patients on self-care techniques and preventive measures to maintain health after discharge from medical care facilities.
Education
No Degree - Cosmetology
Empire Beauty School - Cincinnati
06.2021
Bachelor of Arts - Restaurant And Culinary Management
The Art Institute of Atlanta
Atlanta, GA07.2006
GED -
Greenville Technical College
Greenville, SC10.2003
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Critical Thinking
- Microsoft Office Suite
- Professional and mature
- Deadline-oriented
- Multi-line phone proficiency
Timeline
Administrative Assistant/ Educator Apprentice
Destiny Beauty And Barber Academy
08.2023 - Current
Leasing Agent
EVU Residential
01.2023 - 09.2023
Traveling Hair Stylist
Great Clips Hair Salon
03.2021 - 12.2022
Home Health Aide
Family Bridge Healthcare Services
04.2020 - 04.2021
Food Service Manager
US Army
04.2010 - 11.2011
Healthcare Specialist (68W)
US Army
10.2003 - 03.2013
No Degree - Cosmetology
Empire Beauty School - Cincinnati
Bachelor of Arts - Restaurant And Culinary Management
The Art Institute of Atlanta
GED -
Greenville Technical College
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