Quentavious Wilson
Hot Springs,AR
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Sheet Metal Worker
Middleton HVAC
Hot Springs, AR
10.2023 - Current
- Fabricated sheet metal products according to customer specifications and drawings.
- Installed ductwork systems for ventilation in commercial buildings.
- Cut sheets of metal into required shapes using hand tools or powered cutting tools.
- Checked accuracy of parts with measuring instruments such as calipers and rulers.
- Assembled ducts from prefabricated sections using screws or bolts.
- Measured dimensions of completed work pieces to ensure conformance to specifications.
- Applied sealants to joints between sections of sheet metal ducts.
- Trimmed excess material from edges of formed parts using snips or power saws.
Production Crew
Pick-N-Pull
Little Rock, AR
11.2021 - 01.2022
- Contribute to the production team and help ensure goals are met safely and efficiently while conforming to all company policies. Process vehicles in a safe manner to produce core & scrap products, enable the customers to pull parts, and satisfy environmental requirements.
- Assisted in the setup and operation of production equipment.
Customer Service Representative II
FIS Global
Little Rock, AR
05.2020 - 07.2021
- State Farm Banking Agent: Providing Superior Customer Service to clients regarding Auto, HELOC, or even Business Loans! Whether it’s taking a payment, educating customers on loan statistics (APR, Balance Information, Payoff Information), or even providing proper documentation per customers’ request
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Outside Sales Representative
TTEC
Sherwood, AR
02.2019 - 07.2019
- Managed FedEx accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Gathered data on competitors' products, prices, and sales techniques.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
Account Specialist
AT&T
Little Rock, AR
06.2016 - 01.2018
- AT&T Retention Office. Receiving calls from existing customers who may have thoughts of leaving AT&T, or are having issues in which I would build a solution to better assist customer needs
- Identified customer needs by asking questions and advising on best solutions.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established and enforced sales goals to boost team success.
Equipment Inspector
KIS Wire
Pine Bluff, AR
03.2016 - 05.2016
- Collate components for assembly
- Assist machine operators with finished pieces
- Adjust alignment of drills, cutters, dies, guides, and holding devices
- Responsible for achieving production requirements
- Ensure that all health and safety guidelines were followed
- Make sure that all equipment is working properly and performing efficiently.
Sales Consultant
Best Buy
Little Rock
11.2015 - 01.2016
- Presented latest merchandise to prospective buyers
- Collected and processed payments
- Submitted and tracked orders
- Resolved customer concerns promptly to maintain satisfaction
- Earned numerous recognitions for exceptional customer service
- Visited clients on-site to give benefit-oriented sales presentations
- Responded to telephone and in-person requests for information
- Contacted satisfied customers to offer additional services.
Telemarketer
The Heritage Company
Conway
03.2014 - 01.2015
- Solicited donations or orders for goods or services over the telephone
- Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Maintained safe and clean working environment by complying with procedures, rules, and regulations
- Maintained operations by following policies and procedures; reporting needed changes
- Contributed to team effort by accomplishing related results as needed.
Mental Health Paraprofessional
Birch Tree Communities
Conway
07.2013 - 01.2014
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops
- Offered and documented treatment consent forms in patient health records
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Developed and implemented treatment plans and modified when needed
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
- Connected clients with community service and resource agencies.
Sales Representative
Vacation Tour and Travel
Conway
05.2013 - 07.2013
- Completed customer searches to generate new leads
- Collected and processed payments
- Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
Sales Associate
Wal-Mart
Conway
09.2010 - 09.2011
- Kept work areas clean and neat at all times
- Provided repeat customers with exceptional care and attention
- Prepared merchandise for sales floor
- Directed individuals to merchandise locations
- Maintained adherence to all company protocols
- Worked collaboratively in team environment
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager
- Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
Cook
Sonic Drive-In
Dumas
08.2007 - 12.2010
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Verified that prepared food met all standards for quality and quantity
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Followed food safety procedures according to company policies and health and sanitation regulations
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Education
Bachelor of Arts in Business Administration -
University of Central Arkansas
01.2014
High School Diploma -
Dumas High School
01.2008
Skills
- Cold Calling
- Sales
- Data Entry
- Inside/Outside Sales
- Business Development
- Telemarketing
- Negotiation
- Upselling
- Salesforce
- Presentation Skills
- POS
- Leadership
- Outbound Sales
- Groups
- Account Updating
- Product Knowledge
- Information Security
- System Implementation
- Call Center Operations
Additional Information
Camp Sunshine Volunteer Counselor, Camp Sunshine, 2008-08-01, 2018-08-01, A 4 day 3 night camp that provides support to individuals who have suffered & survived severe burn injuries., Customer-oriented Point of Sale (POS) system operation, Quick learner Cash register operations, Self-motivated Microsoft Office Suite, Highly competitive Networking skills, Interpersonal skills, Adapt to diverse groups
Affiliations
- Toastmasters International(current member)
- Camp Sunshine Counselor for burn survivors(past member)
Timeline
Sheet Metal Worker
Middleton HVAC
10.2023 - Current
Production Crew
Pick-N-Pull
11.2021 - 01.2022
Customer Service Representative II
FIS Global
05.2020 - 07.2021
Outside Sales Representative
TTEC
02.2019 - 07.2019
Account Specialist
AT&T
06.2016 - 01.2018
Equipment Inspector
KIS Wire
03.2016 - 05.2016
Sales Consultant
Best Buy
11.2015 - 01.2016
Telemarketer
The Heritage Company
03.2014 - 01.2015
Mental Health Paraprofessional
Birch Tree Communities
07.2013 - 01.2014
Sales Representative
Vacation Tour and Travel
05.2013 - 07.2013
Sales Associate
Wal-Mart
09.2010 - 09.2011
Cook
Sonic Drive-In
08.2007 - 12.2010
Bachelor of Arts in Business Administration -
University of Central Arkansas
High School Diploma -
Dumas High School
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